Job Description

Job Overview:

Our game masters have to work with a variety of customers to ensure that they have a good experience while they're with us. They must provide top-of-the-line customer service, regardless of the makeup or outcome of every customer that walks through the door.

Responsibilities:

Providing high quality and friendly service and guidance to groups throughout their experience with us. During a customer's experience with us, our gamemasters are required to stand in front of a group of customers, explain the rules of the experience, explain how the experience/puzzles work, and answer any customer questions. In the case of running our scary rooms, live acting (scaring) is required unless customers opt out of it. Provide hints or assistance to customers as they play the escape rooms via our gamemaster software, walkie talkie, in-room assistance, or some combination of those. Take payment from customers for retail, escape rooms, or other products. Mediating customer disputes as they arise. Answer customer questions in a thorough and friendly manner. Reset the escape rooms to their original state as needed. Cleaning and maintaining escape rooms. Learn safety protocols and ensure that guests are acting appropriately. Opening and closing the store as needed. Misc. duties as required.
Necessary Skills & Qualifications:

Excellent customer service and leadership skills. Superior written and verbal communication skills. Ability to efficiently and effectively problem solve. Ability to working with a variety of personality types. Ability to thrive in a very fast-paced environment. Flexible schedule.
Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 15 - 40 per week

Benefits:

Company events Discounted or free food Flexible schedule On-site parking Store discount
Application question(s):

Occasionally there may be an at-home shift, do you have a desktop/laptop capable of running a video call? If needed, do you have availability during the weekdays? If so, on what days and time? Most of our shifts right now are on weekends with some on Fridays. Are you willing and able to work during those times?
Work Location: In person