Job Description

Overview

*This role is NOT remote. Successful applicant will have to relocate to Hay River, Northwest Territories, Canada*

The Enterprise Systems Administrator role designs, implements, monitors and maintains NTPC\xe2\x80\x99s core line of business supporting enterprise applications to ensure high levels of confidentiality, integrity and availability. Enterprise applications are those required for the operation of IT service delivery but not normally directly used by non-IT Staff. These include Hybrid Azure Active Directory, Microsoft Exchange Online, ShoreTel, IIS, Freshservice, Microsoft Endpoint Manager, Defender ATP , Intune and Solarwinds Orion. Other platforms that support IT service delivery like Configuration Management, Operations Management, Asset Management and Change Management are within shared responsibility scope of this role. The Enterprise Application Analyst will also be responsible for administering the full suite of Citrix Technologies including XenDesktop and Netscaler devices. These responsibilities include gathering and analyzing data in support of systems management, operation, maintenance, and reporting. This role will also be involved in the development and testing of new small projects on an ad-hoc basis as determined by the Manager, IT Applications & Support in collaboration with the Junior Project Manager, IT.

Responsibilities

• Plan, test and deploy maintenance fixes, patches, upgrades and enhancements to existing enterprise applications and execute on continuous service improvements in accordance with the change process and schedule.
• Manage the lifecycle and value of enterprise applications and provide recommendations to the Manager, IT Applications & Support.
• Execute the release of approved and tested patches, and enhancements to existing applications, and software.
• Meet with IT staff to identify and resolve enterprise application issues.
• Review and analyse the effectiveness and efficiency of existing systems and work with the Manager, IT Applications and Support to develop strategies for improving or further leveraging these systems.
• Co-ordinate and assist in the testing and implementation of vendor-supplied and existing application upgrades, and enhancements.
• Ensure restoration of service when interruptions arise.
• Develop and maintain documentation, change logs, and configuration logs for all relevant applications.
• Manage, evaluate and administer Active Directory, Microsoft Endpoint Manager and Microsoft Exchange in accordance with the change process and schedule.
• Manage, evaluate and administer the Citrix suite of technologies to provide availability to NTPC\xe2\x80\x99s ERP and Operational software systems that meet or exceed business demands around access, reliability, performance and security.
• Provide technical advice and assistance to Citrix and enterprise application users in identifying and defining requirements to meet changing needs.
• Recommend the purchase of enterprise application systems based on thorough analysis, research and understanding of products and resources available to meet those needs.
• Identify and mitigate vulnerabilities and system security alerts discovered in Defender ATP
• Administer and configure solarwinds Orion network monitoring system and database.
• Monitor and mitigate application, systems and database alerts using solarwinds orion.

Qualifications

• Undergraduate degree in a STEM field or five years of related systems administration experience required.
• Five years direct experience in designing, administering and supporting a Citrix environment.
• Relevant certifications favored (ie. Citrix CCP, Microsoft Enterprise Administrator Expert, VMware VCP, etc.)
• Skills in SQL database development, analysis, and query / report development are considered an asset.
• Command line tool proficiency in PowerShell.
• Working knowledge of maintaining and enhancing enterprise applications, including: Azure Active Directory (hybrid), M365/Azure, ShoreTel, IIS, Endpoint Manager/Intune, and Solarwinds Orion.
• Knowledge of various web hosting platforms and Content Management Systems.
• Background in administering and supporting VMware would be an asset.
• Experience with thin client hardware configuration and supporting Terminal Server and Citrix environment.
• Good communication, customer service and problem-solving skills/root cause analysis to train and assist users in identifying needs and resolving problems, often involving conveying technical information to non-technical users.
• Ability to work in a team environment in planning and administering Information Technology Group activities and programs.
• Mature interpersonal and team building skills to collaborate effectively as a member of the Information Technology team.
• Position requires good organizational skills and the ability to manage time effectively and to handle multiple tasks at the same time to meet system application and client support requirements involving several different work locations.
• Possess analytical skills and can transfer user needs/wants into system requirements and solutions.
• Satisfactory criminal record check.
• Class 5 driver\'s license.

Salary for this position ranges from $52.18/hr - $63.40/hr. We offer a comprehensive benefits package which includes health and dental benefits, disability insurance, life insurance, paid sick days and a defined benefits pension plan. This is NOT a remote position. Relocation assistance may be provided.

Affirmative Action Employer - Candidates must clearly identify eligibility status in order to receive priority consideration.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

PC4095

NTPC