Job Description

PressReader is a rapidly growing technology company that partners with the world\xe2\x80\x99s leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.

Our technology also powers Branded Editions (BE) - a white-label solution that enables publishers to deliver their digital content in interactive ways. BE allows them to build a customizable platform that supports a wide range of revenue opportunities.

We have an opportunity for an IT Systems Administrator Level 1 role to join our IT Team.

In this role, you will:

• Maintain, monitor, and generally understand server systems, client access and their regulatory requirements and interdependencies.
• Participate in hardware and software setup/configuration as well as change management processes
• Have some experience with documenting system and network designs and architecture as well as technical documentation for corporate policies
• Support and administer issues involving Active Directory, AzureAD, Sharepoint online, Exchange, DNS, DHCP, VPN, NTFS and Sharpoint Permissions and Shares
• Deploy and administer iSCSI or Network attached Storage Area Networks
• Contribute to Server/Network monitoring, both hardware and software
• Continue to fine tune existing monitors as hardware and usage changes. Create new and specific monitors as well
• Respond to critical notifications or direct them to their corresponding teams
• Depending on the scale of the disaster/alert, provide support on a 24/7 basis and manage alerts (opsgenie) appropriately
• Monitor Server/Network Performance including statistics of systems usage, systems outages, end user requests, etc
• Be in a team that handles Internal support (Head office and Global employees and Digital Publishing partners in Ireland, UK, Philippines, and Australia)
• Provide support to internal end-users either in person or with remote access software
• Take ownership of technical issues and educate employees on good technical habits and computer behaviour
• Install, configure, and repair new and existing enterprise client workstations, hardware, and their corresponding software as per standard operating procedures.
• Identify existing tasks that can be completed effectively with scripting (Powershell, bash, etc.)
• Participate in the maintenance of our automated FTP script retrieval system
• Create, maintain, and edit all individual scripts, and ensure proper operation
• Contribute to Server and Network monitoring, both hardware and software
• Assess, replace, and troubleshoot hardware for end user and server levels
• Assist in corporate documentation concerning standard operating procedures and other training materials for all things IT-related
• Be part of a supportive and highly collaborative team of talented specialists
• Work outside of regular business hours from time to time, if the needs arise for critical or time-sensitive situations

You are a great fit if you have:

• At least 2 years of working experience in a Systems Administrator role or something related
• Strong communication skills both verbal and professional writing and interpersonal interactions with internal clients, along with exceptional customer service abilities.
• The capability of translating technical terms into easily understandable language for end-users, ensuring clear comprehension for both technical and non-technical audiences.
• A collaborative, open-minded mindset and consistently maintains a respectful demeanour in the workplace.
• Hands-on experience with security concepts such as MFA, Server Patching, Endpoint/Server Protection, and Access Management
• Good understanding of and exposure to security basics and tools such as firewalls, anti-virus, anti-spam, and server and network hardening
• Experience with IT service management such as configuration, change and incident management, and Incident Response Life cycle
• Proficiency of all Windows environments and Active Directory (both on prem and Azure AD)
• Excellent knowledge of computer component interconnections and practical experience in troubleshooting network connectivity issues.
• The capability to thrive in a fast-paced environment while managing multiple priorities
• Experience working in a cloud/on-prem hybrid environment
• The commitment to staying updated with new technologies that improve our data centre, while being adaptable and enthusiastic about ongoing learning.
• Working experience of scripting tools (Powershell / bash / batch scripting)
• A diploma or certificate associated to Computer Sciences and IT Systems

Bonus points if you:

• Have a bachelor\'s degree in computer science, information technology, or related field
• Are familiar with other computer operating systems (Linux and Mac)
• Can lift 15-25 lbs
• Have a strong interest in the technology sector

This role is a full-time position based in our Richmond, BC office. Due to the nature of this job, this role will be on-site, and might require to work outside standard business hours.

We understand everyone has different circumstances; however, we will only consider applicants who are legally eligible to work in Canada.

If you don\xe2\x80\x99t see yourself fully reflected in every job requirement listed for this job, we still encourage you to apply. We are committed to creating a more equitable, inclusive and diverse company and we welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, sexual identification, and life experiences.

Sometimes emergencies happen and you may need to reschedule an interview. We understand. Please let us know without worrying about losing the opportunity or your credibility.

PressReader offers a compensation package which includes extended health care, dental, vision and accidental death insurance paid by the company; 15 paid vacation days to start, sick and bereavement days; reimbursements for professional training and membership in professional associations; fitness subsidy and more, along with a chance to be working with amazing people.

To apply, please submit your resume, and a cover letter explaining why you are the right person for this role.

This is a great opportunity for the right candidate.

We can\xe2\x80\x99t wait to meet you!

PressReader