Job Description

JOB TITLE: ENTERPRISE SYSTEM ANAYLST

DEPARTMENT: CORPORATE SUPPORT SERVICES

POSTING NUMBER: 105234

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Full Time Permanent

HOURS OF WORK: 35-hour workweek / shift work / variable hours

LOCATION: Hybrid Model \xe2\x80\x93 when working onsite, you will report to the location of WEST TOWER 5TH FLOOR.

SALARY GRADE: 12

SALARY RANGE: 1ST STEP: $87,960.60 per annum

2ND STEP: $92,601.60 per annum

JOB RATE: $97,479.20 per annum

JOB TYPE: Management and Administration/Union

POSTING DATE: May 31, 2023

CLOSING DATE: June 15, 2023

AREA OF RESPONSIBILITY:

Reporting to the Team Lead, IT, the Enterprise Systems Analyst has overall responsibility for understanding client business processes, requirements, and business system usage to design and implement business system technical requirements and configuration. The Enterprise Systems Analyst will drive the configuration and development for enterprise business systems and solutions, ensuring that the system meets client needs and expectations. This role must understand both the functional and technical sides of business solutions to bridge the gap between the business and IT. This role is responsible for identifying solutions, coordinating, and interacting with other staff \xe2\x80\x93 including business owners, business experts, system administrators, business analysts, developers, & solution vendors, to ensure solution delivery, system availability and sustainability.

• Responsible for analyzing and evaluating present or proposed business procedures or problems to define business system and data processing needs.
• Translate complex business requirements and business processes into relevant functional and technical specifications and related business system design documents.
• Define, document, and maintain policies, standard operating procedures, business system documentation and associated training plans for the use of the Enterprise System.
• Be aware of corporate by-laws, policies and procedures that are tied to system functionality and understand this relationship.
• Responsible for conducting quality assurance reviews on the solution being implemented or developed, throughout the Systems Development Lifecycle, to ensure client needs and business requirements are being met.
• Communicate regularly and maintain proactive relationships with clients and end-users for day-to-day business system support purposes.
• Responsible for delivery of end-to-end support to clients and end users in their use of the business system with a focus on excellent customer service.
• Identify and implement system improvement and business automation opportunities.
• Responsible for the development and implementation of test plans and testing standards or procedures as well as test script creation and execution.
• Responsible for the creation and execution of business system training plans, the creation of training materials and the coordination and delivery of end-user training sessions.
• Take assigned incidents and requests through the incident management lifecycle including investigation, design of appropriate fix/workaround, testing and implementation of the resulting resolution.
• Has an assigned responsibility in the planning, design, installation, configuration, support, and maintenance of Enterprise Business Systems to ensure reliable, robust and cost-effective IT services.

SELECTION CRITERIA:

• High school (Grade 12) graduation plus an additional program of three (3) to four (4) years in Computer Science or equivalent.
• Over four (4) years, up to and including eighth (8) years\xe2\x80\x99 experience in business process analysis and design, business system analysis and design, business solution development and 2 years supervisory/project lead experience.
• Advanced knowledge & experience with business process design and mapping, business system analysis and design practices, and business system support is required.
• Experience with Enterprise Business Systems, such as PeopleSoft, Hansen, Amanda, IT Service Management Business Systems, or GIS a definite asset.
• Demonstrated ability to learn and use SQL (Oracle or Microsoft SQL Server) and programming languages with specific .Net or C# experience.
• Enterprise Business System implementation and support required, Asset Management or ERP software implementation, support, and design experience an asset.
• ITIL v3 Foundations Certification; Certified Information Systems Security Professional (CISSP) preferred.
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
• Highly self-motivated & directed, with a keen attention to detail.
• Excellent written, oral, and interpersonal communication skills Good Project Management skills; Ability to communicate ideas in both technical and user-friendly language.
• Other Business System Product experience an asset: Asset Management Systems, Ivanti Heat; Attendance Management Systems, Corporate Reporting Tools (Crystal Reporting, Business Intelligence, SSRS); Oracle; Visual Studio Suite of products.

**Various tests and/or exams may be administered as part of the selection criteria.

Alternate formats will be provided upon request.

Interview: Our recruitment process will be completed with video conference technology.

As part of the corporation\xe2\x80\x99s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #105324 by June 15, 2023 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select \xe2\x80\x9cprefer not to answer\xe2\x80\x9d as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant\xe2\x80\x99s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you require any accommodations at any point during the application and hiring process, please contact TalentAcquisition@brampton.ca or 905.874.2150 with your accommodation needs, quoting the job opening ID#, job title. Any information received relating to accommodation will be addressed confidentially.

City of Brampton