Job Description

OverviewDo you have experience providing exceptional customer service? We have opportunities for client-focused individuals to join our Assessments department as Employer Service Centre Agents (ESCA).The Assessments department at WorkSafeBC is responsible for helping employers register for our no-fault insurance systems and maintain their accounts. Working in our call centre, youxe2x80x99ll support our customer service initiatives by acting as the first point of contact for employers who require assistance with their insurance coverage - answering their questions regarding coverage, registration, and payment.How youxe2x80x99ll make a difference: Youxe2x80x99ll help ensure B.C.xe2x80x99s workersxe2x80x99 compensation system is properly funded so we can serve workers and employers now and in the future.Where youxe2x80x99ll workAt WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.What you'll do

• Handle incoming phone inquiries regarding employer assessments, account compliance, financial transactions, and WorkSafeBCxe2x80x99s Online services.
• Also be handling phone inquires related to WSBC Online services
• Collect required financial information from clients for the employer account, which may require placing phone calls to employers
• Communicate via email to new employers and e-business agents who have requested assistance for online account services
• Investigate employer contact information for returned mail and update contact information on employer accounts

Is this a good fit for you?Wexe2x80x99re looking for people who can:

• Provide outstanding customer service
• Gather and analyze information in a timely manner
• Actively listen and clearly convey information to audiences with varying levels of knowledge
• Interact in a diplomatic, empathetic, and objective manner, and build rapport with individuals
• Independently manage changing priorities and frequent interruptions

Your background and experience

• Ability to handle incoming phone inquiries
• Must have good typing skills
• Ability to apply correct English language skills, grammar, and spelling
• Ability to accurately record and enter data

Important to knowBefore we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm youxe2x80x99re legally entitled to work in Canada

WorkSafeBCxe2x80x99s COVID-19 Employee Mandatory Vaccine Policy (the xe2x80x9cPolicyxe2x80x9d) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.Who we areAt WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. Wexe2x80x99re honoured to serve the 2.49 million workers and 263,000 registered employers in our province.Whatxe2x80x99s it like to work at WorkSafeBC?Itxe2x80x99s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.Learn more: Discover .Our benefitsBeing part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package may include vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. We also offer continuous learning opportunities, leadership development programs, and tuition reimbursement to make your career at WorkSafeBC rewarding. As a member of our team, you'll have access to services and benefits that can help you get the most out of work xe2x80x94 and life.Learn more: Find out .Salary : $28.07/hourlyWant to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
• We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email

when you submit your application.

WorkSafeBC