Job Description

Customer Service / Luggage Agent
Full-Time, Albian AerodromeExecutive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to selfxe2x80x90identify as a member of one or more of the employment equity designated groups Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.Our Albian location is seeking an experienced Customer Service Agent Level 1 to support our diverse operations. This full-time position, working a 14 day in, 14 day out rotation.Description:
The Customer Service Agent Level 1 is responsible for providing professional, courteous customer service to Albian Aerodrome passengers by addressing customers needs and processing transactions in a transportation and logistics environment. The Customer Service Agent Level 1 reports to the Customer Service Agent Lead.Responsibilities:

• Perform passenger handling and customer service responsibilities according to the EFC corporate standards; including:

o Generate computer flight manifests and coordinate check-in process;
o Verify passenger counts;
o Complete check in process, baggage and direct passenger handling as assigned;
o Process missing/damaged baggage and incident reports as required;
o Communicate with line service employees in the preparation of aircraft for flight;
o Process credit card and cash transactions pertaining to aircraft flights;
o Organize invoices, accounts payable and aircraft billing;
o Reconciliation of fuel tickets and fuel farm activities;
o Book and maintain flights for EFC employees and approved individuals;
o Assist with housekeeping and light field maintenance duties; and
o Liaise with CNRLs Flight Follow department with delayed flights and passenger issues, as well as with applicable ground transportation companies.

• Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Perform all ramp and luggage duties as required.
• Through guidance of the CSA Lead, effectively manage tasks during irregular operation periods.
• Input statistical data into Aerodrome systems and complete EFC/CNRL reporting requirements.
• Provide services after hours on an on-call/as-needed basis.
• General support activities related to Aerodrome Operations.
• Maintain a tidy and orderly work area, exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous and respectful customer service.
• Comply with and participate in EFCs Health, Safety & Environment and Quality programs and initiatives.
• Perform any other duties as required.

Qualifications and Experience:

• Minimum of two years experience in Customer Service, preferably in the aviation industry.
• Valid class 5 drivers license and clean Drivers Abstract. No restrictions permitted.
• Able to meet all required pre-employment and site access screening including, but not limited to, Common Safety Orientation (CSO), Site Safety Orientation and Drug & Alcohol test.
• EFC and CNRL required theoretical and practical training (i.e. WHMIS, DG Passenger, etc.).
• EFC on the job training for Passenger Handling policies, procedures and practices.
• Proficiency in Microsoft Office products, including Word, PowerPoint and Excel, plus demonstrated ability to learn new systems.
• Knowledge and experience with flight reservation software, including ability to make individual and group travel reservations, is preferred.
• Able to effectively communicate both verbally and in writing.
• Able to deal with individuals sensitively, tactfully, diplomatically, and professionally at all times, including demonstrated customer service and troubleshooting skills.
• Highly motivated and able to work well independently with minimal supervision in a fast paced environment.
• Able to multi-task and establish priorities in a dynamic and changing environment.
• Must maintain a professional appearance and mannerisms at all times.
• Able to work collaboratively as a productive member of the EFC Team.

Executive Flight Centre Aviation (EFC) offers competitive compensation and a comprehensive benefits package, an incredible work environment, and career advancement opportunities.Please visit our web site at https://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities and to apply for this role.Please include your resume and cover letter when applying for this position; indicating the position title and location you are applying for in the subject line.We thank all applicants for their interest in Executive Flight Centre Aviation (EFC); however, only candidates selected for interviews will be contacted.INDALL

Executive Flight Centre