Job Description

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 49 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

The person under this role, DC manager, is responsible of the Calgary Distribution Centre operations in Calgary, Alberta. The DC manager is a coach-teacher-leader with a positive attitude towards guiding the teams in maintaining a respectful work-environment focussing on open communication, knowledge transfers with the trust and guidance enabling our employees to grow with the organization. He/she plans, organizes, reviews, and manages the team's performance through the daily warehousing, cross-docking, and transportation operations. The incumbent is responsible for supporting and maintaining a high level of internal customer service through good leadership practices and effective operation management using the organization's strategies to meet the organization's objectives & goals.
In collaboration with colleagues from other departments and/or region, the person in this role contributes to Master group's growth across the North American distribution network.

Principal tasks:

• Plans, organizes, reviews, and manages the DC's performance through the daily activities and required actions
• Coaches, leads, evaluates, and develops supervisors, team leads and all other Distribution Centre employees
• Develops and maintain a strong culture of Internal Customer Service and Quality Excellence within the teams
• Identify initiatives to optimize operation and maintain continuous improvement to support our growth
• Identify cost reduction initiatives optimizing working capital into projects supported by innovative technologies
• Supports teams in-person between two sites to meet the expected results and goals
• Participates in the hiring of personnel, training, performance management, employee follow-ups and termination
• Assures Key Performance Indicators (KPI) related to Distribution activities meet the organization's goals and target
• Demonstrates capabilities to articulate a recommendation to management based qualitative and quantitative data
• Contribute to knowledge transfer between peers and different teams across the organization - Focus on growth

• Strong communication skills in English - Understanding of French is an asset
• 8-10 years combined team supervision and operation planning experience
• Knowledge related to a WMS system and knowledge of Microsoft Office Suite (Excel)
• Ability to show efficiency, organization and adaptation in a fast-paced environment
• Strong work ethic and positive team attitude
• Business bachelor, or other, HVAC-R industry experience or any relevant education completed (logistics, supply chain, operations management)
• Positive attitude focussing on open communication to enable positive teamwork amongst cross-functional teams
• Assure good interpersonal and empathic work relationships amongst cross-functional teams
• Strong sense of data driven analytics to support decision making and strategy definition
• Strong capabilities to articulate a recommendation based on data driven facts
• Strong organisational skills to work in an environment where multiple projects are deployed simultaneously
• Strong abilities to identify root cause issues to improve inventory performance and working capital

• Group insurance from day 1 (medical, dental, short and long term disability insurance)
• Contribution to a group RRSP upon hiring
• Employee assistance program (psychological, financial, legal and parental support services)
• Access to telemedicine with health professionals by chat or secure video session from day 1
• Contribution to membership in a fitness center
• Reimbursement of membership or renewal of a professional order
• Anticipated vacation program