Job Description

Position: Dispatcher
Type: Fulltime - Permanent Monday to Friday 10:30am to 7:00pm
Location: 970 Brock Rd, Pickering
Why work at RCT?

• Opportunity to support the vulnerable sector and make a difference in someone's life
• Work in an inclusive culture, with a supportive and diverse team and have access to management who really care
• Growth opportunities within department.
• Participate in performance reviews, recognition programs, service awards, office events and other celebrations

Position Responsibilities: Level 1- Outsource

• Receive and dispatch orders in a timely manner
• Prioritize messages and calls according to urgency and importance
• Maintain a comprehensive record of communication
• Enter data in computer software and maintain logs and records as requested
• Address problems and requests by transmitting information or providing solutions
• Monitor the route and status of drivers/vehicles to coordinate and prioritize their schedule
• Provide drivers information regarding orders, traffic obstacles and other requirements
• Outsourcing of services in the most effective manner to meet daily requirements
• Communicate with drivers to remind of proper vehicle conditions and defensive driving
• Initiate action to improve performance
• Coordinate with internal departments as required

Position Responsibilities: Level 2- Fleet

• Displayed competence and understanding of the Dispatcher I position.
• Receive and dispatch orders in a timely manner.
• Receive emergency and non-emergency calls and messages.
• Prioritize messages and calls according to urgency and importance.
• Maintain a comprehensive record of communication.
• Enter data in computer software and maintain logs and records as requested.
• Address problems and requests by transmitting information or providing solutions.
• Monitor the route and status of drivers/vehicles to coordinate and prioritize their schedule.
• Provide drivers information regarding orders, traffic obstacles and other requirements.
• Outsourcing of services in the most effective manner to meet daily requirements.
• Communicate with drivers to remind of proper vehicle conditions and defensive driving.
• Initiate action to improve performance.
• Work with other departments to ensure request completed efficiently as required.
• Ensure regular attendance and punctuality.

Position Qualifications:

• High school diploma or equivalent (GED) considered an asset
• 5+ years of prior dispatching experience required
• Sounds judgement and critical thinking during times of high volume
• Detail oriented with a high degree of accuracy
• Strong organizational and time management skills
• Comfortable working within a team and independently
• Excellent computer skills, specifically Microsoft Excel and Outlook (comfortable attaching documents, working with multiple screens and multiple tabs).
• High ability to pleasantly and professionally converse with individuals on the phone, transfer information accurately into company software and maintain high accuracy.
• Flexible to work up to 40 hours a week between the hours of 6:00am and 11:00pm - set scheduling is provided.
• Overtime willing as required (to support on weekends or when temporarily short staffed).

Rapid City Transportation o/b Autolux Ltd. has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers.
We are looking for great people to join our amazing team of over 300 employees and add to our exciting environment, based out of Pickering, Ontario.
If this sounds like you, we welcome you to apply!
Thank you for your application. Only candidates selected for interview will be contacted.
Rapid City Transportation o/b Autolux Ltd. is committed to accessible employment practices which are compliant under AODA and support equal opportunity. If you require any accommodation throughout the recruitment process, please advise Human Resources. All personal information is collected and stored under the authority of PIPEDA.

Skills Required