Job Description

Envision:
Join a winning team with stability, security and coast-to-coast opportunities!
Fastfrate Group is one of Canada's leading transportation companies, from coast to coast. Our well-established and extensive network is always expanding with new facilities and services; that means we are always on the lookout for the right people to help us grow.
There are exciting and rewarding transportation careers in all areas of our company. We are actively seeking applications to fill positions in administration, technology, sales, operations, customer service, material handling, driving and more.
We offer the following in our search for engaged employees looking to become part of a successful team:

• A continuous learning environment that develops your individual career goals
• A continuous improvement environment where all ideas are explored
• Engaged coaches and mentors who will provide guidance but also allow autonomy
• Team atmosphere
• Full-time office hours; Monday to Friday from 4:00am- 12:00pm (40 hours/week)
• Unionized position: $25.68/ hour
• Eligible for shift premium
• Employer paid benefits
• Pension plan
• This position has the requirement to be in-office to support our driving force.

The Opportunity:
As a key member of our Operations team, the Dispatcher plays a vital role in coordinating daily transportation activities to ensure efficient, safe, and timely delivery of freight. This position is responsible for communicating dispatch information, supporting drivers on the road, and maintaining strong relationships with both internal teams and customers.
The ideal candidate will be a proactive problem-solver who thrives in a fast-paced environment and takes pride in providing exceptional support to drivers and customers alike. With a strong attention to detail and a focus on fairness, collaboration, and accuracy, the Dispatcher will contribute directly to the smooth flow of operations and the overall success of the team. This is an excellent opportunity for a motivated individual seeking to build a rewarding career in the North American transportation industry.
Key Accountabilities:

• Communicate dispatch information to Drivers
• Monitor and respond to driver's satellite messages
• Participate in and support driver retention initiatives
• Collaborate with Customer Service and Planning teams to efficiently solve problems
• Maintain fair and equitable distribution of work
• Monitor driver performance and miles
• Coach driver's regarding customs, hazmat, hours of service, policy, regulations, satellites
• Develop solutions for any driver inquiries
• Update customer websites
• Communicate & problem solve with customers as required
• Other duties as assigned

What You Need To Be Successful In This Role:

• Minimum of 2 years truckload dispatch experience is an asset
• Must have a minimum of 1 year of Customer Service experience
• Working knowledge of the North American transportation industry
• ACE and Customs/border crossing experience an asset
• Keen interest in building relationships with your team of drivers and co-workers
• Desire to urgently resolve incidents that occur while driver is delivering their load
• Exhibits a conscious effort to understand the causes instead of just the effects of a situation
• Completes daily tasks autonomously, but enjoys collaborating with others when solving problems
• Meticulous attention to detail
• Good communications skills (written and verbal)
• Intermediate level computer skills and proficient keyboarding

How To Apply:
If you are looking to join a premier transportation company and become an integral part of results oriented team who constantly challenge themselves to elevate the experience for our customers and for each other, the role of Dispatcher may be right for you.
No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Fastfrate Inc. is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples. By submitting your resume, you consent Fastfrate Inc. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.

Skills Required