Job Description

Overview

We are seeking a motivated

Dispatch & Customer Service Coordinator

to support our transportation and logistics operations. This position plays a key role in day-to-day coordination between customers, carriers, and internal sales representatives. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and understands that

transportation doesn't sleep

flexibility and quick problem-solving are essential.

Responsibilities

Coordinate daily freight movements between customers and trucking companies Handle inbound and outbound communication with clients, carriers, and warehouse teams Enter and update shipment data accurately in the transportation management system (TMS) Track and trace shipments proactively to ensure on-time delivery Quote freight rates and provide competitive pricing on various lanes Assist the sales representative with order follow-ups, customer updates, and load planning Manage warehouse scheduling, inbound/outbound appointments, and inventory coordination Resolve service issues quickly and professionally to maintain high customer satisfaction Perform general administrative and data entry tasks as required

Qualifications

1-3 years of experience in

transportation, logistics, or dispatch

(preferred but not required) Strong communication and customer service skills Proficient with Microsoft Office (Excel, Outlook) and general data entry systems Ability to multitask, prioritize, and adapt to changing priorities in a fast-paced setting High attention to detail and strong organizational skills Willingness to work a

flexible schedule

evenings or weekends may be required Team-oriented mindset with the ability to work closely with sales, operations, and carrier partners
Job Type: Full-time

Benefits:

Casual dress Dental care On-site parking Vision care
Language:

English , French (required)
Work Location: In person