Job Description

Job Summary

We are seeking a Highway Dispatcher/ Customer Service Representative to join our team. The ideal candidate will have strong communication skills and be proficient. Experience with loadlink, xpert, or transportation management systems is a plus.

Responsibilities

- Communicate with customers via phone, email, and chat
- Provide information about products and services
- Assist customers with orders, inquiries, and issue resolution
- Enter customer data accurately into the system
- Collaborate with internal teams to ensure customer satisfaction
- Utilize phone systems and maintain proper phone etiquette

Experience

- Previous experience in customer service or a related field preferred
- Knowledge of 3PL, supply chain, or logistics is advantageous
- Ability to type efficiently and accurately
- Familiarity with geography canada and USA
- Strong data entry skills and attention to detail

Job Type: Full-time

Pay: $16.00-$27.79 per hour

Benefits:

Dental care Extended health care On-site parking
Work Location: In person

Expected start date: 2025-11-17