Job Description

Dispatcher / Coordinator

Are you a skilled professional with a passion for customer service and a knack for coordination? We are currently seeking a dedicated individual to join our team as a Dispatcher / Coordinator in the West Kootenay Region, BC. This position is perfect for someone who thrives in a fast-paced environment and enjoys ensuring passenger satisfaction through efficient scheduling and coordination.

Reporting to the Service Delivery Manager, the Dispatcher / Coordinator is responsible for scheduling and coordinating up to 30 drivers and managing both driver and vehicle assignments to deliver consistent and efficient daily service.

This is a full-time position; shift will be Monday through Friday, exact times to be determined.

Compensation:

$25.00 per hour

Responsibilities:

Perform HandyDART dispatch duties, including handling phone bookings, registering new clients, creating driver pick-up schedules, live dispatching, and maintaining records Receive and respond to emergency assistance or service requests from dispatched resources Work with the Manager to prepare daily operator work and run schedules, aligning with company and partner objectives Work with the Manager regarding vacation requests and approve/reject according to operational needs Communicate effectively by providing clear and concise instructions, updates, and directions Advise personnel on route or traffic issues that may impact operations or customer service Back up to the Manager for posting alerts and detours on websites to advise riders of service disruption using software Relay work orders, messages, and other communications using a variety of systems, including computer-aided dispatching equipment Ensure compliance with laws, regulations, and company policies, completing necessary documentation Work with the Manager to address customer and staff concerns, answering questions and handling requests professionally Maintain accurate dispatch files and records, including customer requests, service logs, payroll updates, expenses, and other dispatch-related documentation Order necessary materials and supplies for dispatch activities and assist with day-to-day administrative tasks Retrieve AVL (Automatic Vehicle Location) data and print maps as needed Utilize various computer applications and databases to support dispatching operations Track vehicle mileage, fuel usage, repairs, and expenses, generating reports as required Process and update payroll Track accurate ridership data to produce monthly reports Manage lost and found items, including processing, recording, and cleanup

Qualifications:

High school diploma or equivalent Previous work-related skills and experience in a Dispatch role is an asset Previous administrative or office experience is advantageous Experience in electronic information handling technology such as Dispatch software is considered an asset Ability to handle stressful situations in a composed manner Excellent communication skills and attention to detail Strong organizational and time management skills Diplomacy and tact Computer proficiency in Microsoft Word, Excel and Outlook
Job Types: Full-time, Permanent

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Vision care
Schedule:

Monday to Friday No weekends
Work Location: In person