Job Description

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location: Unit 3 - 75 Lesmill Road, Toronto, Ontario, M3B 2T8

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

Why this role is important?

MediSystem Pharmacy, a Shoppers Drug Mart Company, is an established specialty pharmacy that provides pharmaceutical dispensing and clinical pharmacy consulting services to long term care facilities across Canada. MediSystem services 50,000 residents in over 350 facilities and is proud to be 100% Canadian owned and operated.
MediSystem Pharmacy is committed to optimizing the health, wellness and safety of all residents that we service through the introduction of innovative technologies, continuing education, enhanced clinical services and seamless medication delivery.

Our company's CORE values reflect how we treat all residents, staff in the homes as well as our employees. We CARE about all Canadians, we believe in OWNERSHIP and accountability, RESPECT, and EXCELLENCE in the services we provide.

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work life balance.

The Director, Central Operations is a member of the MediSystem Senior Leadership team responsible for supporting operations sites across the country as an operations subject matter expert for new projects and initiatives. This role is accountable for leading the vendor management team, inventory process and systems team, learning and development team. The role will also work closely with other central support functions such as systems, process, business operations and product teams.

What You'll Do:

• Plays a key role in the Senior Leadership team in development and implementation of the Strategic Vision for MediSystem
• Champions the company's Vision, Mission and Values as set out in the Strategic Plan
• Manages KPIs as defined by the enterprise and maintains a Continuous Improvement plan to meet and exceed specified objectives
• Fosters excellent colleague engagement
• Collaborates with internal and external stakeholders to ensure the successful implementation of projects
• Identifies opportunities to automate processes and support the implementation of new technologies
• Develops business plans to support new programs and initiatives
• Leads the implementation of new programs and initiatives across national operations sites. Act as an operations liaison and collaborate with stakeholders across the business and enterprise on initiatives impacting MediSystem
• Partners with the larger enterprise on strategic projects
• Fosters a ground-up culture of accountability, collaboration and continuous improvement that delivers measurable qualitative and quantitative return on investment
• Sets direction for and oversees process, efficiency, and cost savings initiatives across the business; ensuring compliance with federal and provincial regulations, while improving patient care
• Manages and oversees the vendor management team. Supports the vendor procurement process and onboarding of new vendors
• Collaborates with the enterprise procurement team on cost savings initiatives
• Lead coach and supports team of managers to achieve financial and project goals and ensure client satisfaction
• Leads the inventory management team and collaborates with enterprise teams to ensure adequate inventory levels are maintained across all pharmacy sites
• Identifies opportunities to synergize, integrate and coordinate Shoppers Drug Mart and Loblaw Companies Limited operating activities, including retail pharmacies
• Provides strategic oversight for all business systems impacting regional sites, managing the impact of upgrades or new systems on site performance
• Sets direction for and oversees the business Learning and Development strategy
• Provides guidance, motivation, and performance review; including hiring and terminating employees, Individual Development Plans to maintain and enhance competency levels.
• Develops and establishes short and long term departmental goals, objectives, policies and operating procedures.
• Delivers industry leading Customer Experiences
• Provides guidance to team members on building strong relationships with the associates and their teams by reinforcing and expecting use of CORE values and Blue Culture

What You'll Need:

• 5-7 years' experience in healthcare, pharmacy or operational leadership roles
• Mandatory: Registered Pharmacist in good standing with one of the Provincial Colleges of Pharmacy
• MBA or lean manufacturing certification considered an asset
• Previous experience managing large and diverse teams
• Proven track record of delivering results
• Business and financial acumen, intellectual curiosity
• Proven ability to coach, train and mentor staff
• Ability to work within a dynamic, rapidly evolving environment and make timely and effective decisions
• Excellent problem-solving skills, conflict resolution and negotiating skills
• Strong interpersonal skills, and ability to make connections at all levels of the organization
• Leadership presence, with confidence to engage and influence cross-functional and executive leadership
• Ability to work collaboratively with diverse operations and cross-functional teams
• Excellent influencing, planning and project management skills
• Understanding of Adult Learning principles considered an asset
• Self-motivated and resilient, with a positive attitude and high energy level

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.