Job Description

Requisition ID: 171484

Career Group: Corporate Office Careers

Job Category: Discount Operations

Travel Requirements: 0 - 10%

Job Type: Full-Time

Country: Canada (CA)

Province: Alberta; British Columbia

City: Calgary

Location: Calgary Office

Postal Code: T2E 7V8

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton's Drug Stores or another of our great banners but we are all one extended family.

All career opportunities will be open a minimum of 5 business days from the date of posting.

Overview

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Director, Operations - Discount Format (Western Canada). The successful candidate for this role will build the strategy for Western Canada Discount Banners, lead and support the district operators and franchisee owners as they drive employee engagement and customer experience through industry leading standards, community involvement and integrated merchandising programs.



Drive Western employee engagement and customer experience

• Coach, develop and empower team members
• Review employee and customer engagement results and develop overall action plans, and coach according to market insights
• Inspire a positive, customer-oriented culture and develop customer service KPIs

Lead District Operators/Franchisees and oversee store management development

• Oversee Franchisee/store management's life cycle including selection, training, performance management, and compensation
• Own succession planning and performance management

Own Western district team strategy

• Build strategy that aligns with functional strategy
• Develop Key Performance Indicators (KPIs) to measure success
• Communicate with leader/ team to provide KPI and strategy updates

Lead national external compliance and implementation of industry leading store standards

• Own implementation of external compliance including Integrated Health Management and Food Safety regulations
• Own the execution of internal programs to drive store, product, labour and customer service standards

Oversee community involvement and brand advocacy

• Drive implementation of Corporate Social Responsibility initiatives and national district involvement in the community

Own national Income/Profit and Loss and drive performance to meet targets

• Own development of western business plans to drive sales/business growth
• Lead capital projects
• Oversee plan vs. actual performance

West Merchandising

• Partner with produce merchandising layouts for West
• Leads the overall total store merchandising in coordination with CMs
• Participates and contributes to new store design for FreshCo West
• Partners with Merchandising on creating flyer strategy for FreshCo
• Partner with DSD vendors and merchandising on assortment additions and innovation

#Li-Hybrid

Job Requirements

An Undergraduate Degree and a minimum of 12 years of relevant experience
Full knowledge of store operations
Full knowledge of business processes tools
Knowledge of union contracts and franchise business models
Full knowledge of company policies and procedures
Proficient use of the Microsoft Office Suite

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.