Job Description

Director of Sales, Transient Market
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.
Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests\xe2\x80\x99 purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What\xe2\x80\x99s in it for you:

• Employee Assistance Program (EAP)
• Extended Healthcare Plan Coverage
• Opportunity to develop your talent and grow within the Company and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• All Heartists Travel Program for stays at properties world-wide

What you will be doing:

This position is accountable for managing the Transient Segments for sales, advertising and promotional efforts within the hotel. The incumbent is responsible for the management of the total Sales and overall revenue generating efforts for the transient segments.

• Directs all sales and marketing initiatives for Corporate Travel, Tour & Leisure and Luxury segments.
• Prepares and administers the Transient Marketing Plan.
• Develops, energizes and leads a motivated, competent and cohesive transient team consistent with the Hotel, Regional and Corporate needs through implementation of approved Talent and Culture and Sales Programs.
• Is a leader in the Revenue/Management Team to ensure that maximum revenues/yields are achieved in the development, maintenance and education of DAAP, Strategic Rate Selling, Strategic Rate Pricing and will play a valued role in the development of the Strategic Direction Plan and the education of all members of the team to this direction.
• Provides on-going direction to direct reports by conducting and implementing a coaching call program and provides guidance and direction to the development of segment action plans.
• Provides the appropriate training programs to the sales/catering office team.
• Directs the activities of outside agencies and internal staff on local and in-house advertising campaigns; supervises the production and distribution of literature and collateral.
• Ensure the integrity of key account/key prospect database and monitors staff input for accuracy, thoroughness and coverage of local area.
• Liaise with Marketing to stimulate additional profile within all markets, which complement the sales effort.
• Prepares weekly, monthly and quarterly annual reports as required.
• Coordinates and conducts periodic pricing reviews.
• As required, participates in trade shows, conventions and promotional events within the hotel and trade-related organizations.
• Maintains open communication with Global Sales Office and Corporate Sales Office personnel
• Takes an active role in Regional and Provincial Tourism Partnerships
• Focus attention on prospecting new accounts which may be users of other regional, national and international destinations.
• Takes responsibility for other duties as assigned.
• Participates from time to time in select sales activities both on and off property.
• Develops and maintains relationships with senior key account representatives.
• Regularly entertains existing and potential clients.
• Has ongoing personal involvement in community events

Your experience and skills include:

• Relevant sales experience is an asset
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible & reliable
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities

Your team and working environment:
Novotel London Canary Wharf is a stylish 39-storey hotel located in the city\'s iconic commercial district, with easy access to London\'s main tourist attractions. The hotel features 313 rooms, a contemporary awarded restaurant, the \xe2\x80\x9cBOKAN 37\xe2\x80\x9d, a roof top terrace bar with stunning 360 views across the city skyline.

Your team and working environment:

Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the business and theatre districts and the city\'s best shopping and dining. Having hosted more than 40 million guests since it opened its doors in 1929, Fairmont Royal York continues to represent the epitome of hospitality. With 1365 guest rooms, 70,000 square feet in 34 conference and banquet rooms, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing the finest conveniences for today\'s travellers

Visa Requirements: Must already be legally permitted to work in Canada.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor