Job Description

Director of Housekeeping

Inspiring and engaging. As the Director of Housekeeping, you will show your leadership and interpersonal strengths to maximize the Housekeeping operation, and ensure an exceptional guest journey.

What is in it for you:

\xc2\xb7 An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do

\xc2\xb7 The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place

\xc2\xb7 The opportunity to live, work and play across the world through our employee travel and internal transfer programs

\xc2\xb7 Complimentary meal through our Colleague Dining Program

\xc2\xb7 Complimentary dry-cleaning of business attire

\xc2\xb7 Complimentary hotel stay with breakfast for two through our BE OUR GUEST program

\xc2\xb7 Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide

\xc2\xb7 The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939

\xc2\xb7 Free learning programs through our Academies and discounted eCornell courses

\xc2\xb7 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE

\xc2\xb7 Annual paid vacation, sick leave, up to statutory holidays and birthday leave

\xc2\xb7 A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits

\xc2\xb7 A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)

\xc2\xb7 A monthly travel reimbursement for TransLink monthly passes

What you will be doing:

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Strategic planning and vision of the department including proactively seeking new initiatives to enhance service
• Manage an effective preventative maintenance/cleaning schedule for guest rooms, public areas, front and back of house areas and health club.
• Maintain excellent communication and partnership with the engineering department with a combined goal of identifying efficiencies
• Liaise with Front Office, other related departments to coordinate guest service including lost and found requests and resolve emerging issues promptly while responding to guest feedback promptly
• Effective recruitment, selection, development and training of leaders and colleagues including performance reviews and focus on career development
• Ensure high morale through recognition and the removal of identified barriers

\xc2\xb7 Maintain an effective and consistent quality inspection program adhering to corporate and property policies and standards

• Attend weekly/daily meetings as required and communicate effectively
• Maintain an effective purchasing program that ensures effective par levels are maintained for all guest/operating supplies, within budgeted/forecasted constraints
• Ensure that necessary resources and functional tools / equipment including uniforms and linen are readily available to teams
• Effective forecasting, scheduling, payroll, vacation planning and department productivity results to budget
• Responsible for executing departmental capital plans
• Follow-through on accommodation related V.O.G. responses
• Monitor/ departmental health & safety tools including WSBC and WHMIS training programs, policies and practices and revise as needed
• Ensure a safe work environment is maintained at all times and that colleagues are committed to working safely, includes emergency response and readiness

Your experience and skills include:

\xc2\xb7 A proven ability to manage multiple projects and deadlines and work well under pressure

\xc2\xb7 Minimum of 3-5 years experience in leadership position with proven training and team building skills, Housekeeping supervisory experience a definite asset.

\xc2\xb7 Highly organized, strong in administration, results-oriented, able to make decisions and empower employees to ensure that they exceed guest expectations

\xc2\xb7 Must have excellent interpersonal skills and communication skills both written and oral - sets the example for "team"

\xc2\xb7 Proactive with a meticulous eye for detail - standards oriented

\xc2\xb7 Must be health and safety conscious and actively involved in enhancing workplace wellness

\xc2\xb7 Visa Requirements: Must be legally eligible to work in Canada

Ability to work flexible schedule, weekends, holidays, and extended hours when needed

Physical Job Requirements include:

• Split time between walking/standing on guest floors and sitting at desk
• Occasional lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, bending
• Occasional ascending or descending ladders, stairs and ramps

Your team and working environment:

We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the \xe2\x80\x98Castle in the City\xe2\x80\x99, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests back to extraordinary experiences at their home away from home.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor