Job Description

Company Description

Fairmont Hotel Vancouver, known as the \xe2\x80\x98Castle in the City\xe2\x80\x99, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

• Support the successful performance of all aspects of the Housekeeping Department, including Laundry and Uniforms.
• Lead and coach the Housekeeping Team in providing exceptional guest service, colleague satisfaction and profitability
• Assist in ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
• Ensure effective Colleague planning, selection, training and development strategies are in place as directed by the Director of Housekeeping
• Assist in establishing and driving the development, implementation and maintenance of a Fairmont and FORBES Five Star standards, Leading Quality Assurance based training manual, which is a live manual requiring continual updating.
• Search for industry trends, and implement enhancements to product and service.
• Champion Preventive Maintenance Program by collaborating with engineering department to achieve the highest Perfect Room standards.
• Ensure the success of guestroom readiness according to guests\xe2\x80\x99 preference and playing a key instrument in Rooms Controlling program.
• Champion Housekeeping Quality Assurance programs and lead for the success.
• Provide leadership support to ensure high morale and productivity levels through staff planning, recruitment, training and development and on-going communication including performance reviews, coaching and career development discussions
• Take lead in guest recovery, addressing guest comments and concerns as well establishing tracking to understand root cause of areas of opportunity.
• Assist as needed with renovation projects as related to guestrooms and other areas as assigned including coordinating and scheduling outside contractors.
• Provide assistance in planning, organization and implementation of all deep cleaning & job cycle projects for guestrooms and public areas.
• Ensure the necessary resources; par level of functional tools & equipment, guest supplies and amenities well maintained.
• Develop and maintain collaborative working relationship with all departments.
• Contribute to developing hotel wide strategic goals and plans.
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
• Actively participate in Hotel Vancouver\xe2\x80\x99s environmental program and department specific initiatives in working towards sustainable operations.
• Maintain guestrooms and public areas, heart of house at the highest cleanliness level.
• Be an advocate of set departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague job satisfaction.
• Other duties as assigned

Qualifications

Your experience and skills include:

• Minimum 5 years\xe2\x80\x99 experience in a Housekeeping management role either as Housekeeping Manager or same timeframe as Assistant Director Housekeeper required
• Luxury operation experience preferred
• Demonstrated leadership skills to support an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service.
• Diploma or degree in Hotel/Restaurant Management or related discipline a strong asset
• A proven team player, possessing a high degree of professionalism, energy and determination.
• Ability to analyze data and trends and create strategies for improvement
• Excellent administrative, planning and organizational skills.
• Excellent communication skills, both written and oral.
• Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure.
• Working knowledge of Outlook, Opera Property Manager, REX/HOTSOS, Word and Excel.

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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