Job Description

Director of Event Sales and Services

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Director of Event Sales and Services will ensure an engaged team, efficient operations - and offerings that exceed the expectations of every client.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:

Reporting to the Director, Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Direct and manage all activity related to the Catering office, ensuring all service standards are followed
• Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution
• Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
• Conduct site inspections as required
• Ensure that function bookings, group resumes and event contract are prepared and distributed accurately and efficiently
• Finds ways to maximize revenues and identifies up-sell opportunities for own and other departments
• Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients
• Participates in regional CS meetings and in corporate committees as required
• Leads the relationship to the in-house A/V provider ENCORE
• Work closely with the Director of Food & Beverage to prepare monthly forecasts
• Leads daily, weekly and monthly meetings as required, including EO, Resume, CS Meeting
• Makes sure that the Meeting Planner surveys are conducted in a timely manner and follows up internally in order to improve the results YOY
• Is accountable for achieving excellent Colleague Engagement Survey results
• Works closely with the Regional Sales Team to ensure all contractual terms agreed upon are carried out to maximize function space for highest profitability for the hotel and to live up to the high expectation of the conveners.
• Establishes strategic action plans to achieve Revenue, Meeting Planner and CES goals
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned

Your experience and skills include:

• 3-5 years of previous leadership experience in upscale hotel industry. Preferably catering and conference planning, executing large, high profile food and beverage events

• Computer literate in Microsoft Window applications, Opera Sales & Catering, Property Manager and other relevant computer applications strongly recommended
• University/College degree in a related discipline required
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit