Director of IT Operations Remote | Full Time Zonda is redefining the future of housing. We are perfectly placed in the heart of the fast-growing real estate industry. We are making big bets on the future of real-estate, trailblazing a 2030 vision for the industry. Here at Zonda, you\xe2\x80\x99ll be able to use your passion and curiosity to drive the next generation of real estate analysts, advisors, and technologists. Zonda looks for people who can grow, think, dream, and create. When you join our team, you\xe2\x80\x99ll be in a unique position to make a change with every project. You\xe2\x80\x99ll use your full range of skills to build great experiences and learn about the real estate industry, economics, and data. You\xe2\x80\x99ll be supported with the necessary tools, and you\'ll be working with an awesome and like-minded team. Our teams are innovative, diverse, multidisciplinary, and collaborative - all working to build the future of housing. Zonda is seeking an experienced and strategic Director of IT Operations to lead our technology infrastructure and support services. This position is responsible for managing our AWS cloud operations, Microsoft 365 infrastructure, physical data center operations, oversight of all office infrastructure, and the service desk. The ideal candidate will have a strong background in IT operations and a proven track record of managing and supporting complex technology environments. Key Focus Areas: IT Management: Takes responsibility for the design, procurement, installation, upgrading, operation, control, maintenance (including storage and communication of data, voice, text, audio and images) and effective use of IT infrastructure components and monitors their performance. Provides technical management of an IT operation, ensuring that agreed service levels are met and all relevant procedures are adhered to. Schedules and supervises all maintenance and installation work. Ensures that operational problems are identified and resolved. Provides appropriate status and other reports to specialists, users and managers. Ensures that operational procedures and working practices are fit for purpose and current. IT Strategy and Planning: Ensures that all stakeholders adhere to IT strategic management approach and timetables. Collates information and creates reports and insights to support IT strategic management processes. Develops and communicates function area roadmap and tactical plans aligned to the strategy. Contributes to the development of policies, standards and guidelines for IT strategy development and planning. Financial Management: Advises on financial planning and budgeting. Develops financial plans and forecasts. Monitors and manages IT expenditure, ensuring that all IT financial targets are met, and examining any areas where budgets and expenditure exceed their agreed tolerances. Assists with the definition and operation of effective financial control and decision-making, especially in the areas of service, projects, and component cost models and the allocation and apportionment of all incurred IT costs. Analyzes actual expenditure, explains variances, and advises on options in use of available budget. What You\xe2\x80\x99ll Do:

• Oversee the management of AWS cloud operations, ensuring optimal performance, cost efficiency, and security of our cloud-based infrastructure.
• Develop and implement strategies for Microsoft 365 infrastructure, including administration, support, and migration plans.
• Manage physical data center operations, ensuring compliance with industry best practices, efficiency, and security.
• Oversee office infrastructure, including network, hardware, and software resources, to ensure seamless operations and support for all employees.
• Oversee the service desk function, ensuring the timely resolution of technical issues and the delivery of exceptional customer service.
• Ensure efficient life-cycle management of end-user devices following industry best practices.
• Develop and manage IT operations budgets, ensuring that resources are allocated effectively to support business needs.
• Collaborate with other IT leaders to develop and execute long-term strategic technology plans and roadmaps.
• Establish and maintain policies, procedures, and documentation to support IT operations, ensuring compliance with relevant regulations and industry standards.
• Continuously evaluate IT operations performance and identify opportunities for process improvements and cost savings.
• Lead and mentor a team of IT operations professionals, fostering a culture of collaboration, innovation, and continuous improvement.

Who You Are:

• Bachelor\'s degree in Information Technology, Computer Science, or a related field.
• Minimum 10 years of experience in IT operations, with at least 5 years in a leadership role.
• Strong knowledge of AWS cloud operations, Microsoft 365 infrastructure, data center management and end-user device management at scale.
• Working understanding of ITIL and ITSM
• Proven experience managing IT service desk functions and delivering exceptional customer service.
• Excellent interpersonal and communication skills, with the ability to effectively collaborate with cross-functional teams and senior management.
• Strong analytical and problem-solving skills, with a focus on process improvement and cost optimization.
• Knowledge of industry best practices, regulations, and security standards.
• Demonstrated ability to manage budgets and allocate resources effectively.
• Experience leading and developing high-performing teams.

Why People Love Working Here

• We offer meaningful work and opportunities for career growth
• Competitive Salary
• Comprehensive benefits package (Medical, Dental, Vision)
• 100% Company paid Life Insurance, Long Term Disability, and Short-Term Disability coverage
• 401k with company match
• Paid vacation and general holidays
• Employee Assistance Program (EAP)
• Live Meditation Sessions
• Employee Recognition Platform
• Virtual Wellness Program
• Hybrid Work Environment \xe2\x80\x93 and always will be!
• Visionary Leadership Team

Zonda exists to inform, advise and connect the next generation of housing industry experts, leveraging the information, insights, and people that move the industry forward. Our proprietary research focuses on the most active new home markets in the country. In 2018 Zonda merged with Hanley Wood creating the residential home-building industry\xe2\x80\x99s most comprehensive source of data and insights. We are a national platform with a geographic coverage that spans coast to coast. Recent acquisitions in the UK and Canada continue to propel Zonda\xe2\x80\x99s technology forward creating an industry standard of excellence across North America. Zonda will continue its position as the undisputed leading provider of data to the residential home-building industry and reshape the way new homes are built and sold.
Inclusion & Equal Opportunity Employment Zonda (formerly Hanley Wood | Meyers Research) is proud to be an Equal Opportunity Employer committed to diversity, inclusion & belonging. Here at Zonda, we are interested in every qualified candidate who is eligible to work in the United States.