Job Description

Company Description

WHO ARE WE?
We\'ve been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together - offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.



WHAT\'S THE JOB?

Reporting directly to the Division Vice-President of Dexterra On-Demand, you will be responsible for overseeing the daily operation of the of the skilled trades and projects group in the field. You will lead a team of technical and trades to ensure sustainable & profitable operation of the business, employee engagement and team technical capabilities, and quality of service delivery with the single-minded goal to deliver exceedingly high customer satisfaction and client retention.

RESPONSIBILITIES:

• Ensure operational success by monitoring financial performance, customer and employee satisfaction, and client relations while driving continued growth and innovation
• Work with team leaders to implement growth strategies and service delivery plans that effectively translate into tangible client satisfaction results and profitable growth for the division.
• Implement marketing and business plans that expand Dexterra On-Demand\'s span of services and foster organic growth of the business
• Embody Dexterra Group\'s values of Accountability, Diversity, Trust, and Partnership in everything you do and focus on your people, your customers, and your clients not only because that is how we grow our business but because it is the right thing to do.

Sales and Growth:

• Identifies new opportunities to market and sell new products and unique services within existing clients and to new clients.
• Can enter into a new markets or industry in which the business doesn\'t currently operate
• Stays abreast of trends in Client environments, economic and competitive forces, managing the Value Gap

Contract Management:

• Leads every aspect of services and operations
• Understands contractual terms and conditions
• Negotiates agreements that are mutually satisfying

Client Relationships

• Understands that client retention is embedded as a daily process through thoughtful action and attitude
• Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients
• Establishes and maintains a professional, trusting and positive working relationship with clients

People Management

• Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met
• Develops and facilitates developmental experiences for effective job performance
• Ensures Dexterra People have clarity of Vision and live our Values in the delivery of high-quality services
• Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People
• Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan
• Provides immediate performance recognition and feedback and as per Performance Discussion Cycle

Operational Expertise

• Promotes and develops a positive health and safety culture and demonstrates visible health, safety and environmental leadership
• Oversees management team to ensure strength of operations utilizing quality checks and other methods
• Uses functional knowledge to advance Dexterra interests and provide expertise to the client organization
• Inputs to and is accountable for annual budgets and review of P&L statements to meet account, division and company objectives
• Financial management responsibilities include use of standards, variance analysis with key consideration for margins, productivity, capital and accounts receivables
• Ensures accounts manage worker\'s compensation matters efficiently
• Ensures that health, safety and environment management systems are implemented for the prevention, in so far as is reasonably practicable, of all injury, illness to employees and other persons, damage to assets, infrastructure and the environment
• Ensures that all accounts comply with legislative, regulatory and code requirements

Managing Key Events

• Stays up to date on key events such as account openings, client changes, management changes, Crisis management, account closings and major client events that affect Dexterra and the client organization
• Considers the impact of events and can best plan and implement activities to best position Dexterra to achieve a competitive business strategy

Qualifications

WHAT\'S THE JOB?

• Ability to quote on jobs including but not limited to Mechanical, electrical, plumbing and architectural from a services, replacement and small renovations perspective
• Undergraduate degree or diploma in one or more integrated facilities management services preferred or equivalent experience
• Minimum of 10 years of management experience and directing a team in a related field
• Strong problem solving and organization skills
• Ability to travel between sites on demand, travel is required approximately 40% of the time
• Technical accreditation an asset
• Working knowledge of codes and standards as they apply to technical Trade services.
• Demonstrated experience pricing technical projects.

Additional Information

WHAT\'S IN IT FOR YOU?

• Be part of an industry that\'s more important than ever!
• Generous Benefits package
• Be #1 on day 1 by joining an industry leader.
• Career advancement opportunities.
• Whereas other companies are downsizing, we are growing!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans\' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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Dexterra Group