Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



The primary responsibility of the Director, Treasury Operations Advisory is to be the lead business relationship manager serving as the strategic interface between Treasury Operations and our business partners, banking partners and other external partners to promote, identify and affect operational efficiencies related to collection and disbursement activities. The incumbent is accountable to ensure all business, operational and strategic objectives are successfully achieved through effective and efficient implementation of processes, controls, and banking solution/services. This position has a significant customer service focus while also requiring adherence to various internal and external payment related compliance matters.

Responsibilities

Act as Treasury Operations lead for our business partners with an overall mandate to support these business partners with the best quality, efficient, and cost-effective treasury/cash management services using technology, innovative and control-oriented banking productions/solution.

Establish trust and credibility with internal and external partners building relationships and developing a deep understanding of operations, processes and needs related to payment activities.

Responsible for successfully negotiating for the implementation of Treasury Operations and business unit strategies.

Exhibit deep understanding of key operational functions of Treasury Operations and those of our internal and external partners.

Understanding of key trends in payments industry to support emerging payment modernization, better risk mitigation and compliance across our business.

Continuously review the needs of business partners against external marketplace and current/emerging trends within the banking and payment industries.

Identify any gaps in current processes or practices and recommend plan to address those gaps or implement innovative solution.

Serve as escalation point of contact for any inquiries raised by business divisions, banking partners, and other external partners to support through analysis, recommendation, resolution and implementation of required solutions efficiently and effectively.

Support initiatives through operational integration with business partner requirements and solutions.

Requires strong influencing and negotiating skills at all levels of senior management.

Accountable for banking relationships, including any production/services implementation, negotiations of bank service fees, problem resolution on production/project related issues, monitoring and assessing performance measurements of key banking partners against internal metrics.

Lead business partners\xe2\x80\x99 BAU/critical initiatives which impact or require support from Treasury Operations and Treasury Operations\xe2\x80\x99 initiatives relating to payment activities (including but not limited to real-time payments or other payment channels) and provide leadership in analyzing the feasibility and impact of business processes and Treasury systems, identifying and developing project related tasks/effort requirements, allocating resources and managing timelines, contributing to test plans and required user acceptance testing and coordinating implementation including change management requirements

Identify and implement process improvement opportunities in areas of responsibility, define user requirements and work with internal project team to implement viable solution to enhance efficiency and effectiveness of our collection and disbursement processes, including new banking solution

Responsible for coaching and mentoring of staff supporting responsible functions. Actively manage staff performance against Manulife\xe2\x80\x99s Values.

Support and direct career development on staff and work with management to seek ways to improve employee engagement and succession plans.

Provide staff learning and development opportunities to acquire new skill and knowledge required to perform assigned/expanded duties and to adapt to fast changing and transforming environment.

Create a collaborative, open-minded and innovative team.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Post secondary education in a financial field and/or minimum or 7 to 10 years progressive work experience in a related field.

Technical knowledge of cash management and banking principles, services, and systems in various countries (primarily Canada and U.S.).

Expert knowledge and understanding of banks, bank account structures, banking services and systems.

Ability to build and maintain strong business relationships with both internal and external partners. Thorough understanding of business relationship management, and customer service as it relates to operations within the financial sector (i.e., cash management and banking services)

Strong negotiation and problem resolution skills, particularly, with respect to legal contracts, RFPs, and agreements.

Strong analytical and problem-solving skills, with the ability to analyze and solve complex situations.

Thorough understanding of control/risk principles as they relate to banking functions.

Proven project management skills, including strong communication and organization skills.

Demonstrated leadership capabilities with a service oriented interpersonal style.

Proven capability in listening, motivating, and managing change effectively. Ability to adapt to and meet multiple, tight deadlines and work well under pressure.

Good business judgement with the ability to juggle changing priorities and assign resources to high priority projects to meet the firm\xe2\x80\x99s obligations.

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all partners and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Toronto, Ontario

Salary range is expected to be between $103,050.00 CAD - $185,490.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife