Job Description

You are as unique as your background, experience and point of view. Here, you\xe2\x80\x99ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you\'ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. : Reporting to the AVP, Canadian Document Services (CDS), this position is responsible for the overall document capture operations for SLF Canada. Managing two capture operations in Canada across 2 sites with multiple shifts and a team of ~50 data entry operators in India. This includes the development of guidelines and procedures to ensure the efficient and systematic control of the receipt, creation, and disposition of business records. The incumbent will lead our Document Capture strategies with primary accountability focused on leading and maturing the program for Canada. Working closely with each business unit to develop and implement solutions to capture both paper and electronic records. In addition to working with and supporting all Canadian business units, the incumbent partners with several specialized teams within our organization to set priorities, develop action plans and deliver results. This includes working with Enterprise IT, Legal, Compliance, Risk and Finance. The incumbent is responsible for sponsoring initiatives relating to document capture, as well as working with the business units to prioritize system and process enhancements and changes. These priorities will need to align to imaging guidelines as well as opportunities identified through our BWMS management framework. What will you do?

• Provide overall vision and leadership for the document capture teams in developing and delivering annual objectives
• Drive and guide the Document Capture program for Canada, ensuring processes are in place for managing paper records, closing gaps where necessary
• Participates in budget planning and manages expenses, reporting on budget variances and providing budget re-projections as required
• Ensures the authenticity of business records and the integrity of image systems and processes by complying with departmental procedures manuals and guidelines
• Ensures legal admissibility of images, image longevity and business continuity
• Adheres to internal and external control practices, such as; Canadian Government Standard on Electronic Documents, Enterprise Information Security, OSFI, SOX, Image Standard, SLF Records Management Standard, Privacy Policy, etc
• Maintains thorough knowledge of industry practices, new products, services, and any changes impacting the operations, ensuring best practices are identified and implemented
• Continue to strengthen BWMS practices within the team, specifically on embedding operational capabilities across team, with a continuous improvement mindset
• Foster a work culture that values people and their initiative, creativity, learning,accountability and performance which is reflected in above average employee engagement scores and people metrics
• Drive results within budget while continuously looking for improved financial and productivity performance
• Work with Digital business automation services (DBAS) to help develop and influence the direction of the Document Capture program

What do you need to succeed?

• 3-5 years of experience in people management and change management capabilities,
• Bilingualism (French, English) required- interactions with English-speaking customers or partners *For Quebec only
• Proven ability to set direction, create strategies and business plans, and execute on plans/strategies
• Results oriented with ability to work in a fast paced and changing environment, with a strong achievement motivation
• Ability to participate in the development of innovative business applications and implement solutions
• Knowledge of laws, regulations, industry standards, guidance and principles that govern the document capture function
• Excellent verbal and written communication, facilitation and presentation skills
• Strong analytic and diagnostic skills dealing with opportunities and issues
• Ability to prioritize and manage various activities concurrently
• Strong collaboration skills including listening and facilitation skills with the ability to work with various functional teams

Assets:

• Operations experience preferred
• Expert knowledge of financial services principles and terminology
• Formal training or equivalent experience in document capture and information management practices and methodologies
• Exposure to Lean management systems with a preference for experience applying the Brighter Way Management System

What\'s in it for you?

• We\xe2\x80\x99re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work\xc2\xae Canada
• Pension, stock and savings programs to help build and enhance your future financial security
• Wellness programs that support the three pillars of your health \xe2\x80\x93 mental, physical and financial
• An environment of continuous learning and improvement with a friendly, collaborative and inclusive culture
• The opportunity to move along a variety of career paths with amazing networking potential

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com. At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 105,000/105 000 - 165,900/165 900 Job Category: Customer Service / Operations Posting End Date: 07/03/2023