Job Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you\xe2\x80\x99re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are\xe2\x80\x93 here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It\xe2\x80\x99s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We\xe2\x80\x99re looking for a Unit Manager, Workforce Management (WFM), to join our growing team!

What you\'ll do here:

• Establish strategy and actions required at a high level to ensure the team achieves corporate objectives.
• Effectively manage a workforce planning team in charge of intraday, schedule production and long-range planning, coordinating workload and tracking deliverables.
• Leads, assists and trains team to achieve and monitor telephone and transactional business objectives.
• Establish processes to ensure prompt handling and resolution of requests and ensure follow-up.
• Plan, manage and respect the operating cost budget allocated to his teams.
• Apply and promote best practices in change management (lead by example, get involved, mobilize).
• Motivate team to excellence and achieves a consistent and sustained level of commitment.
• May be called upon to participate/lead certain projects related to the expertise of your team.

What you will bring to the table:

• University degree (business, mathematics, statistics, economics, computer science, engineering, actuarial science), or any combination of equivalent education and experience.
• 3 to 5 years experience in a workforce planning department (an asset) or any combination of education and experience deemed relevant to this position.
• Knowledge of our personal and commercial lines underwriting operations (an asset).
• Knowledge of Nice-WFM and Avaya software (an asset).
• Strong planning and organizational skills.
• Problem solving and decision-making skills.
• Excellent communication skills.
• Influential leadership.
• Customer focus.
• Adaptability to a changing environment and ability to keep abreast of the latest approaches and trends in the Workforce Planning world.
• Quick to learn and think strategically to challenge the status quo.
• Ability to collaborate.
• Bilingual (French & English). Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.

What we offer

Working here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs.

, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

Intact Financial