Job Description

At Avanade our purpose is to make a genuine human impact, for our client, their customers and our employees. We are guided in everything we do by our three core values:

• We have a passion for technology and innovate with purpose.
• We deliver with excellence.
• We believe everyone counts.

Our people lie at the heart of our vision and values. They are the source of our digital expertise, their diversity drives our innovation. Our people make our success and the success of our clients possible.

When the power of people meets the Microsoft ecosystem, that\'s Avanade. That\'s #humanimpact.

The Opportunity:

We have newly created positions for Device Management Engineers to join our team, based in our clients site in Mississauga, Canada. Whilst based at a client location, this role is part of the Canada Managed Service Delivery Center (MSDC), a newly created in-country, best in class service to our clients on their modernization journey to the Microsoft cloud and modern workplace solutions.

This role present a great opportunity to learn more about the Microsoft ecosystem, work within a global team of managed services technologists and learn from the best!

The Role:

Working incidents/service requests, Device Management Engineers will be responsible for day-to-day client interaction onsite and remotely to assist the greater shared service team. Key responsibilities include:

• Act as a technical advisor to the client
• Assist the CSM (Customer Success Manager)and Problem Management team in the root cause analysis process and technical corrective actions
• Responsible for driving technical innovation, and collaborating with CSM\'s to deliver advisory service
• Provide weekly technical data for service delivery reports
• Be available for any on- call client critical issues
• Assist the problem management process for all assigned clients
• Identify and contribute to technical Continual Service Improvement (CSI) initiatives
• Support operations for Change management and validation post implementation
• Provide inputs to CSM on risk and issue management for the client environment

You are:

• Keen to get back into the office and collaborate with colleagues in person.
• Passionate about impeccable service delivery and a have a proactive and collaborative approach to clients / customers
• Excited by the impact technology can have make
• Motivated, results-focused and committed to excellence
• Organized with great prioritization and time management skills
• A good communicator, with an ability to discuss technical topics with tech and non tech audiences
• Capable of thriving in a structured and process orientated environment, but you enjoy change and can adapt.
• ITIL experience is beneficial

• Able to travel to sites within the Toronto / Mississauga / Brampton areas
• Technically well versed in the following technologies / processes:

• Windows Administration skills (Win 10, Server: 2008, 2008 R2, 2016, 2019)
• MS Office Application Support
• End Device Technical Support
• Application Installations
• Device Management: Device Security Patch Updates, Upgrades, Hotfix and Patch Deployment
• Device Configuration, New Device Introduction/Hardware Certification based on client provided standards/specifications
• Access Management: RDP, VPS
• Hardware and Software Environment Provisioning and Support
• Hardware Replacement Logistics (Raising tickets with the hardware vendor and boxing it up if necessary)
• Inventory Management (App Versions and Device IDs)
• Defect resolution (Device set-up and coordination with different resolver groups)
• Yearly and Annual Upgrades, Security Patches, Windows Security Vulnerabilities
• Release Patch Update
• Win 10 Support
• Standard Operating Environment (SOE)/Imaging, Packaging

What we offer:

• Opportunity to work for Microsoft\'s Country Partner of the Year in Canada 2021
• Exceptional development and training with a minimum 80 hours/year of training and paid certifications
• Avanade University - real-time access to extensive technical and skilled resources globally
• Dedicated career adviser to encourage your progression
• Reward and recognition program
• Full benefits package including extended medical coverage, dental, vision, retirement and various insurances
• Annual extended benefits - the opportunity to spend on things that uniquely bring value to you

Find out more about Avanade Managed Services

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers.

We have been recognized as Microsoft\'s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential.

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at .

Avanade