Job Description

Sierra Dental Centre has an exciting opportunity to add a Hygiene Coordinator to our growing team. This position requires proficiency in various administrative tasks, including managing phone systems, handling insurance submissions, overseeing recall processes, treatment coordination, and maintaining an efficient call centre environment. This is a unique opportunity to take ownership of our hygiene schedule, support patient care, and help create an efficient, welcoming experience for every patient. The ideal candidate will have an upbeat attitude and possess strong communication skills.

*Only applicants with dental experience will be considered.

Schedule:
Mondays 11:00am-7:30pm
Tuesdays 8:30am-4:00pm
Wednesdays 8:30am-4:00pm
Thursdays 11:00am-7:30pm
Fridays 7:30am-3:00pm (1 off every 4 weeks)
Saturdays 7:30am-4:00pm (1 every 4 weeks)

What You'll Do
- Manage and optimize the hygiene schedule to ensure productivity and patient satisfaction.
- Handle appointment confirmations, recalls, and follow-ups using tools like RecallMax.
- Coordinate with hygienists, assistants, and front desk to streamline workflow.
- Support insurance submissions and treatment plan follow-ups as needed.
- Answer incoming calls and provide outstanding customer service.
- Maintain accuracy in patient records and communications (via ClearDent and Outlook).
- Be the go-to for all hygiene-related coordination--keeping the day running smoothly.

Qualifications
- 1-2 years of experience in a dental administrative role or RDA experience.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Experience with ClearDent and RecallMax is an asset, but not required.
- Ability to work independently as well in a team environment.
- Proficient with Microsoft Outlook for staff and patient communications.
- Strong knowledge of dental terminology, procedures, and insurance processes.
- Superb customer service skills, written communication and attention to detail.

If you are passionate about providing quality care to patients and working in a collaborative environment, we would love to hear from you!

Job Types: Full-time, Permanent

Pay: $26.00-$30.00 per hour

Expected hours: 38 - 40 per week

Benefits:

Company events Dental care On-site parking Store discount
Application question(s):

We want to hear from you! Tell us a bit about yourself and why you're the best fit for this role: Do you have experience in Hygiene Coordination?
Experience:

Dental Receptionist: 1 year (required)
Work Location: In person