Job Description

JOIN OUR TEAM



Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Shift:

Tuesday to Saturday, 7:00am to 3:30pm



RESPONSIBILITIES



Responsible for recruiting and training Delivery Partners (DPs). Assist with the onboarding process for DPs. Deliver pre-start training and provide ongoing support to ensure DPs are equipped for success. Review and validate daily delivery routes for accuracy, efficiency, and feasibility. Confirm DP assignments and ensure route coverage for all scheduled runs. Conduct regular audits of delivery routes and company vehicles to maintain operational standards. Monitor and enforce adherence to SOPs, focusing on key metrics such as First Time On Time (FTOT) and Net Promoter Score (NPS). Provide coaching and corrective action to DPs as needed to maintain service excellence. Manage the hub mailbox and ensure timely response to internal and external inquiries. Oversee Logistics Coordinators, ensuring team performance aligns with operational goals. Coordinating and assisting the various support groups (Dispatch, Call Center, Claims, etc.) with their questions and requests. Dealing with any escalations and customer complaints Handle customer complaints and escalations with professionalism and urgency. Investigate property and item claims, working closely with the Claims department to ensure timely resolution. Support warehouse and returns teams with inquiries and investigations. Ensure completion of all end-of-day tasks including package printing, call launches, and route confirmations. Conduct route audits for DPs and company vehicles. Assist with customer pickups, including item location, documentation, and loading support.

EXPERIENCE



3 years' experience as a supervisor or 3 years' experience in logistics.

COMPETENCIES



Customer Centricity Fostering Culture Collaboration Problem Solving & Decision Making Managing Through Change Developing Self & Others Planning & Results Orientation Communication Always Improving Mindset Business & Financial Savvy

EDUCATION



High school diploma

Why Join Us



Work in an environment where safety is our first priority The opportunity to build a career with a growing company Medical, dental, and vision coverage for you and your family Life and disability insurance Wellness programs to support your family's well-being A Retirement Savings Program with a company match Company team wear allowance Employee Appreciation Day Company sponsored social events Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.