Job Description

Delivery Operations Supervisor (Toronto)

Who We Are

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Meet Fresh Prep -- Canada's most convenient and sustainable meal kit delivery service.

As a certified B Corporation, we make convenient eating healthy and sustainable for the communities we operate in. We source quality local ingredients whenever possible, and deliver in reusable, recyclable and compostable packaging. We offer 10 chef-created meal kit recipes each week, with options for many lifestyles and preferences including vegetarian and vegan.

We're proud to be recognized as a workplace where innovation meets impact. Our numerous accolades - including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte's Best Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery.

Who You Are

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Self Starter.

You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables.

Collaborative Team Player.

You are motivated by collaborative team task achievement and driving a results-oriented culture.

Strong Communicator.

Your verbal and written communication skills allow you to get results across easily and quickly, in a friendly and professional manner.

Adaptable.

You thrive in a changing environment and are able to pivot direction easily.

What You'll Be Doing

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You'll hire and train drivers for your region. You'll ensure they meet performance standards and will follow up with additional training or discipline as needed. You'll manage both employee and independent contractor delivery drivers. You'll lead warehouse operations including unloading, storage, and shipping of finished orders. You'll ensure the team you manage is engaging in safe warehouse practices. You will be scheduling, routing and assigning routes to drivers on a weekly basis. As the main go-to person for deliveries in your region, you'll be performing dispatch duties to support drivers while they are on delivery routes. You will ensure all deliveries are completed successfully, which will sometimes involve arranging meetups between drivers, re-delivering failed orders at the end of your workday, asking drivers to go back to previous addresses to correct their mistakes, etc. You'll be responsible for maintaining a clean, orderly, and food-safe work environment. Throughout your work, it'll be pivotal that you communicate effectively with stakeholders and relay critical information to applicable departments in a timely and strategic manner. You'll be accountable for KPIs including cost per delivery, on-time, driver retention, and customer review score.

What We Are Looking For

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We are looking for someone who is a natural multi-tasker with a collaborative, positive approach to work and a focus on continually building on their skills. They are excited to take ownership over a geographic area, ensuring that deliveries are successful through taking initiative and communicating clearly. This role is key in ensuring customers receive their deliveries on time and in full, and that the experiences they have with Fresh Prep's representatives - our delivery drivers - are positive and indicative of our brand values.

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You have strong geographic knowledge and an interest in logistics work. You proudly maintain an entrepreneurial approach to work. You know the work needs to get done and you'll make sure it does, even (and especially!) when you have to get creative to accomplish it. You're flexible and adaptable to logistics changes that may happen last-minute. You're a strong relationship builder who is comfortable working with diverse individuals. You have some management experience. You've got some warehouse experience; pallet jack and/or forklift training and/or certification preferred. You're tech-savvy, a quick learner with an affinity for learning new software tools. You have intermediate or better understanding of spreadsheets in particular, with strong typing skills. Able to lift 25 - 50lb repeatedly. Able to push and pull wheeled racks. A vehicle and valid driver's license would be an asset. Ability to speak, read, and write French is not required but would be an asset. You can work a consistent Sunday to Thursday schedule, including holidays, and are happy to take Fridays and Saturdays as your regular days off.

What You Can Expect

An annual salary of $70,000, depending on experience. An inclusive, fun workplace filled with fantastic colleagues. We're a certified B-Corporation and our team is passionate about making a positive difference (and also about food!) The ability to work a hybrid schedule split between work from home and our warehouse in the Toronto area. We have HQs in Montreal, Vancouver, and Calgary. Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment. Food Perks!


Fresh Prep is an Equal Opportunity Employer (EOE) and prohibits discrimination of any kind. We value diversity at our company and at all job levels our goal is to be diverse, inclusive and representative of the communities we operate in. We endeavour to recruit, develop and retain the best talent from a diverse candidate pool and truly believe that diversity, equity and inclusion among our team members is vital to our success as a company. We trust that in applying for a role with us you value this as well!