Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.




































Job Title DataCentre Specialist




































What is the opportunity? The successful candidate will be responsible for the efficient installation, operation and maintenance of computer systems for an enterprise mission critical data center, including efficient and strategic completion of preventative maintenance, work requests and responses to day-to-day operational activities on a 24hr X 7-day rotation. Personnel will provide the support necessary to complete electronic hardware installations within Data Centre cabinets, including some cabling requirements, management module configuration and troubleshooting using a Remote Operations Model. The incumbent will assist in the execution of tasks in highly sensitive environments, as well as provide general supervision of vendors and the operation of building systems, including various computer and network hardware. The individual will be a primary contact for all client, security and operational engagements between the hours of their scheduled shift. This focal point will drive daily priorities and distribute work to additional team members when needed. What will you do?

• Assist with ongoing issues with day-to-day operations by responding to Incident engagements, audit requirements and process documentation
• Ensure all requests within the ticketing system are acted on accordingly and status updates are submitted for any new or existing hardware installations
• Perform hardware upgrades, firmware updates, troubleshoot remote connectivity, resolve build errors or hardware issues and perform diagnostics
• Handle deliveries of computer equipment and parts that arrive on site and administer the inventory as required.
• Communicate with other technology platform clients to determine client demands and assist with various vendor equipment
• Participate in checking and monitoring of control room operations, building systems and assist with preventative maintenance duties
• Assist with documentation and policy creation. Coordinate and attend training sessions as required
• May be only IT staff member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority /emergency situations (including extreme weather and/or overtime type assignments)

What do you need to succeed? Must have

• High School Diploma or GED equivalent
• Experience with Computer Operating Systems, Software and Hardware
• Physical requirement to include stooping, standing, climbing and frequent lifting of a minimum of 50 lbs. of equipment (computer systems, tools, ladders) and ability to safely use lifting devices
• Able to work on a 24hr X 7-day rotation

Nice to have

• Trade certificate and other technical training would be considered an asset
• Information Technology certifications including ITIL, Network+, A+, CCNA
• Experience with HVAC, chillers and electrical and mechanical components
• Possess and maintain a valid driver\xe2\x80\x99s license and good driving record

What\xe2\x80\x99s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options
• Opportunities to take on progressively greater accountabilities.
• Participation with implementations of new and emerging technologies
• Partaking in new learning opportunities and upskilling

Job Summary




































Address: STRATFORD, Ontario, Canada




































City: CAN-ON-STRATFORD




































Country: Canada




































Work hours/week: 37.5




































Employment Type: Full time




































Platform: Technology and Operations




































Job Type: Regular




































Pay Type: Salaried




































Posted Date: 2023-01-05-08:00




































Application Deadline: 2023-01-26-08:00







































































Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.




































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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.