Job Description

The Intermediate System Operation Support Specialist role is responsible for providing 7 x 24 operating control and monitoring support for EIS Command Centre Services.

EIS Command Centre Services at Canada Life provides Operational support to Canada Life.

This includes:

• On a 7 x 24-hr rotating shift basis, 1st level support for monitor all operational equipment throughout the Enterprise, including Mainframes, Client Servers, DASD, network (LAN\WAN).
• Ensure the automation systems, supporting some operations, function appropriately, recommend and implement continuous improvements to this process.
• Provide incident/problem management on issues impacting service delivery as it relates to all systems, such as mainframe, client server, LAN\WAN, etc.
• Provide 2nd level support to the Service Desk on calls relating to applications and system performance.
• Provide 1st level after regular business hours support to clients, management and staff on calls relating to mainframe application, system performance and any tools being accessed.
• Provide system knowledge by identifying/recommending and implement policy/procedure enhancements where existing policies/procedures require change, or where new ones need to be developed.
• Provide support by responding to, and report on, any physical security issue as it relates to Datacentre environment, as identified by personal observation, or by security staff.

What you will do

• Mainframe system availability
• Client Server Operations
• Network Operations
• Online Systems
• 2nd level support for the Service Desk
• Batch Scheduling (using multiple mainframe and Opens Systems tools and processes) Change control, Incident and Problem Management Disaster recovery

What you will bring

• A post secondary degree/certificate in Information services or equivalent (e.g. non-specialized bachelor degree or business-related community college diploma).
• Good communication and problem solving skills.
• Strong attention to detail skills required.
• Ability to work both days and nights (shift work).
• Willingness and demonstrated ability to adapt to change.
• Ability to work independently in a face paced, high pressure environment.
• Networking related courses

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

We are one of Canada's top 100 employers!

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted