Job Description

SICKKIDS FOUNDATION IS ON THE HUNT FOR AN EXTRAORDINARY CO-OP STUDENT, INFRASTRUCTURE SUPPORT SERVICES

ABOUT US:

SickKids Foundation leads the fight for The Hospital for Sick Children (SickKids), one of the world's foremost paediatric health-care institutions. Founded in 1972, SickKids Foundation is the largest charitable funder of child health research, learning and care in Canada. As a national charity, SickKids Foundation also invests in national and international initiatives to benefit children in Canada and around the world. Philanthropy is a critical source of funding for SickKids.

SickKids Foundation is committed to creating an inclusive culture where expressing your authentic self is celebrated. This includes embedding diversity and inclusion in our policies, practices, and behaviours, to build skills, knowledge and awareness of diversity and inclusion across the Foundation and with our external partners. The Foundation is committed to fostering a safe, accessible, and positive working environment.

For further information on SickKids Foundation's commitment to

Thanks to our donors, in the fiscal year that ended March 31, 2021, SickKids Foundation raised $170 million in child health research, learning and care. We're winning, because every day we continue to fight, and we're committed to attracting to our team other passionate individuals who will contribute to our goal of making every kid a healthy kid. It is within this context that SickKids Foundation welcomes applications for the role Co-op Student, Infrastructure & Support Services.

POSITION STATUS: Co-op Placement- Full-time Unpaid (4 months)

Co-op students are reimbursed for business related expenses up to $500 a month during the term of your placement.

AVAILABLE: January - April, 2023.

DESCRIPTION OF THE POSITION:

As a member of the Infrastructure & Support Services team, the Co- op Student, Infrastructure & Support Services will provide the highest level of support and deliver IT infrastructure services across the Foundation. Responsibilities include maintaining the infrastructure environment to ensure systems are operational and provide support to all Foundation staff. This position reports to the Manager, Infrastructure & Support Services

Required Skills

YOU WILL:

• Support and maintain systems including desktops/laptops, mobile devices, printers, faxes, software, remote access, networking, and phones.
• Provide first level response and troubleshoot all IT related issues/errors.
• Repair system
• Manage account permissions in Active Directory and Office
• Document, troubleshoot, and resolve issues within ticketing system (JIRA).
• Support all major projects within Infrastructure & Enterprise Architecture
• Provides backup support to the Technical Support
• Setup new staff with user account, computer/phone, required software, email, file permissions,
• Provide training to staff on the use of IT resources which include: Logging in,
• Relationship database, accessing file server, using Office 365, etc.

QUALIFICATIONS:

While we know that for any job posting no one candidate will possess the qualifications being sought in equal measure, below is an outline of the qualifications we believe are important for a candidate to bring to the position or for the successful candidate to develop while in the role:

• Enrolled in a University degree or Community college diploma in Computer Science, Information Technology, Systems Administration which requires a co- op
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer
• Proficiency in knowledge of Windows XP through 10 operating systems
• Working knowledge of Microsoft Office suite of software products
• PC Hardware and network troubleshooting skills
• Ability to work independently with minimal supervision and collaboratively with other
• Ability to work in a changing fast paced environment with tight deadlines
• Excellent at time management and organizational skills; and
• A team

We're looking for a passionate individual who is interested in moving the dial and making a difference. We are an environment that looks to attract hardworking and committed people, people who are looking to challenge themselves and grow with a globally recognized brand that continues to change the world. If this describes you, consider joining our team. We look forward to reviewing your application.

HOURS: 35 Hours - work week, flexible work arrangements are available

DATE POSTED: September 22, 2022

AVAILABLE TO: Internal and External Candidates

DEADLINE: November 2, 2022

PLEASE SUBMIT YOUR COVER LETTER AND RESUME TO:

Please apply on-line by visiting ourwebsite:

SickKids Foundation is committed to its people and the talents, capabilities, and perspectives they bring to our mission. We live that commitment by being open and accessible to all, by valuing and respecting every individual, and by equally supporting every employee. As an organization proud to have joined the BlackNorth Initiative's CEO pledge, we uphold our commitment by inviting and encouraging individuals from diverse lived experiences from Black, Indigenous, communities of colour, people with disabilities, sexual orientation and all candidates who may contribute to the further diversification of the Foundation's community.

Required Experience

YOU WILL:

• Support and maintain systems including desktops/laptops, mobile devices, printers, faxes, software, remote access, networking, and phones.
• Provide first level response and troubleshoot all IT related issues/errors.
• Repair system
• Manage account permissions in Active Directory and Office
• Document, troubleshoot, and resolve issues within ticketing system (JIRA).
• Support all major projects within Infrastructure & Enterprise Architecture
• Provides backup support to the Technical Support
• Setup new staff with user account, computer/phone, required software, email, file permissions,
• Provide training to staff on the use of IT resources which include: Logging in,
• Relationship database, accessing file server, using Office 365, etc.

QUALIFICATIONS:

While we know that for any job posting no one candidate will possess the qualifications being sought in equal measure, below is an outline of the qualifications we believe are important for a candidate to bring to the position or for the successful candidate to develop while in the role:

• Enrolled in a University degree or Community college diploma in Computer Science, Information Technology, Systems Administration which requires a co- op
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer
• Proficiency in knowledge of Windows XP through 10 operating systems
• Working knowledge of Microsoft Office suite of software products
• PC Hardware and network troubleshooting skills
• Ability to work independently with minimal supervision and collaboratively with other
• Ability to work in a changing fast paced environment with tight deadlines
• Excellent at time management and organizational skills; and
• A team

We're looking for a passionate individual who is interested in moving the dial and making a difference. We are an environment that looks to attract hardworking and committed people, people who are looking to challenge themselves and grow with a globally recognized brand that continues to change the world. If this describes you, consider joining our team. We look forward to reviewing your application.

HOURS: 35 Hours - work week, flexible work arrangements are available

DATE POSTED: September 22, 2022

AVAILABLE TO: Internal and External Candidates

DEADLINE: November 2, 2022

PLEASE SUBMIT YOUR COVER LETTER AND RESUME TO:

Please apply on-line by visiting ourwebsite:

SickKids Foundation is committed to its people and the talents, capabilities, and perspectives they bring to our mission. We live that commitment by being open and accessible to all, by valuing and respecting every individual, and by equally supporting every employee. As an organization proud to have joined the BlackNorth Initiative's CEO pledge, we uphold our commitment by inviting and encouraging individuals from diverse lived experiences from Black, Indigenous, communities of colour, people with disabilities, sexual orientation and all candidates who may contribute to the further diversification of the Foundation's community.