Job Description

About the Role

As the Data Hygiene Manager, your job will be to monitor, manage, and improve the quality of new data being entered by our Licensing and Records Teams as well as the pre-existing data within our system. The Data Hygiene Manager plays a critical role in ensuring that hygiene standards are maintained across all operations. This position involves overseeing hygiene protocols, analyzing data to improve practices, and implementing effective strategies to enhance overall cleanliness and safety. With an analytical mindset, hands-on leadership, and a commitment to continuous improvement, you will ensure our data hygiene solutions and processes meet DocuPet's current and future needs. As the data related to animal welfare can be time-sensitive, the Data Hygiene Manager must have excellent time management, prioritization, and communication skills to be successful in this role.

This is a new position that will report to our Director of Licensing Data and manage our Data Hygiene Team but also work closely with other members of DocuPet's Data Team.

Responsibilities

Develop and implement hygiene policies and procedures in compliance with industry standards. Oversee data cleansing projects including deduplication, standardization, and validation. Manage tasks and projects, answering team member questions, and updating resources as necessary. Participate in systems testing and issue processing. Follow all best practices and guidelines related to the storage and security of records. Conduct regular audits of hygiene practices to ensure adherence to established protocols. Train new hires and aid in the professional development and coaching of current employees, reporting team progress and performance to the Director of Licensing Data. Establish and maintain a set of data quality objectives. Set deadlines, maintaining awareness of the status of all active data investigations and audits. Utilize SQL for data analysis and reporting purposes. Collaborate with other teams and departments to enhance hygiene processes. Monitor the effectiveness of hygiene initiatives and adjust strategies as necessary. Regularly review performance metrics. Update issues tracker and generate insights to identify potential issues. Other duties as assigned.

Skills & Attributes

Bachelors degree in computer science, information management, data science, or other related field Project Management (3+ years) Data Management, Data Analysis or other relevant experience (3+ years) Experience using databases with a high degree of accuracy and attention to detail Experience with SQL for database querying and management (3+ years) Experience managing a growing team Ability to analyze, interpret, and organize large data sets Excellent communication skills, both verbal and written, to effectively convey information across teams Adaptability to thrive in a fast-paced, complex environment with evolving priorities Ability to operate effectively in a largely remote workforce environment Understanding of data privacy regulations and best practices for data security and compliance Numerically literate, comfortable working with numbers, making sense of metrics, and processing figures with spreadsheets

You are ideal for this role if you are:

A strong communicator Analytic and extremely organized Detail focused and data driven Proactive in problem solving

Know Your Stuff

Candidates are asked to submit their resumes along with a well-crafted cover letter outlining their relevant experience. To support applications, candidates may wish to review the following:

DocuPet.com - Our consumer-facing website

partnerships.docupet.com - Our municipality-facing website

pasadenahumane.docupet.com - An example of a DocuPet Licensing Portal

About DocuPet

DocuPet is a social enterprise and the foremost provider of outsourced pet licensing services in North America. Our mission is to provide a safe and happy home for every pet and we need the help of amazing people to achieve this goal. We are looking for a self-motivated, organized, and detail-oriented individual to perform critical administrative tasks related to data and records management.

We serve more than 250 communities across North America, from small towns to large counties. Our partners include humane societies and animal shelters and local government offices.

We have developed the most comprehensive pet licensing software and program in the market as we aim to solve what our industry calls "the licensing gap" - the fact that just 13% of pet owners comply with mandatory registration laws even though licensing provides real value to pet owners and is a key funding source for local animal care and control.

We have the tools to affect pet owner behavior. Only DocuPet allows pet licensees to choose from over 100 designer tag options and to know that each tag is supported with our free 24/7 HomeSafe(TM) Lost Pet Service. We donate a significant portion of the sale of each tag to our charitable animal shelter partners in each community. At the same time, we take on the administrative burden associated with "old school" licensing models by leveraging our user-friendly online platform to facilitate licensing, offering around-the-clock customer service, and fully-outsourced pet tag fulfillment. We're the best at what we do and we need driven individuals to make every partnership the best it can be.

Our job is to build and deploy the continent's most comprehensive pet licensing program to boost animal welfare funding and get more lost pets home without having to visit local shelters.

Our Mission and Values

Each of us at DocuPet comes to work each day to move our organization closer to its ultimate mission: to provide a safe and happy home for every pet. We take our core values very seriously knowing that we only work well with those who see the working world as we do.

Go Big

- We aim to do big things. We don't aim to impress ourselves, or those around us, we aim to be the very best anywhere. We accept all challengers and we intend to win.

Whatever It Takes

- We finish whatever we start. No excuses. It often means a lot of work, but it's worth it because we are the types who don't rest until the job is done.

Inspire

- Our people and our business inspire those around us. Each employee has a job to do, and they do it with excellence and grace. They bring joy to everyone they meet.

Believe

- Each of us is responsible for selling ourselves, our projects, our outcomes, and our efforts. We must be individually and collectively convicted of our actions. We sell our ideas, our services, and our products at every opportunity.

Respect

- We work as a team. We treat each other the way we expect to be treated. We listen to all opinions and voices taking time for those with quieter personalities and those who take time to collect and share their ideas to be heard. We accept differing viewpoints and are an inclusive company.

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Benefits:

Casual dress Dental care Extended health care Life insurance Paid time off Vision care Work from home
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Application question(s):

Are you willing and able to work 9am-5pm EST Monday to Friday?
Education:

Bachelor's Degree (required)
Experience:

Project management: 3 years (required) SQL: 3 years (required) Database management: 3 years (preferred)
Work Location: Remote

Expected start date: 2025-09-08