Job Description

Job Category:

Opportunity Awaits at Altus Group!

Rethink Solutions (an Altus Group business) is looking for a relationship-focused, data-oriented individual to join our team as a Customer Success Specialist. Ideally, you will have experience in real estate and property tax management with strong inter-personal skills.
This position requires someone who is comfortable working remotely and on-site with our customers. You will provide client support, present new features, and lead training sessions while speaking confidently and concisely. You will be responsible for a portfolio of clients that demands excellent organizational skills and the ability to switch tasks frequently.

CORE RESPONSIBILITIES

Act as primary point of contact and coach for our customers. Become a trusted advisor to increase product adoption, satisfaction, and retention.

Ignite a sense of excitement with our clients and build relationships at all levels from end-users to Senior Executives through engaging emails, phone calls, and meetings.

Maintain a high level of functional product knowledge and lead class-room style training sessions to support user activation and adoption.

Position our solution within our clients\xe2\x80\x99 organizations and inspire them to think strategically about how our platform supports their business needs.

Document and track client issues and feedback, escalating as needed.

Collaborate with fellow customer success specialists to provide a cohesive experience for our clients, and work with other departments to share information gathered from customers.

Contribute to a company-wide culture of Customer Success.

Assist with input and migration of customer data, directly and through various itamlink tools.

KNOWLEDGE, SKILLS & ABILITIES

2 + years of prior Customer Success experience, preferably within a SaaS company.

Prior experience in Real Estate Property Tax Management would be an asset.

Experience managing a large and diverse client portfolio with a proven track record of outstanding customer service.

Ability to recognize gaps in process and initiative to recommend solutions and best practices.

Professional written and oral communication skills.

Strong in-person and remote presentation skills.

Time management and organizational skills to effectively manage multiple customers concurrently.

Ability to determine business pain points and align with appropriate solution recommendations.

Comfortable working in a project environment interacting with all levels of management.

Passion for customer success with an eagerness to learn and take on new responsibilities.

What\xe2\x80\x99s in it for you:

Altus Group offers a range of competitive benefits including private healthcare, \xe2\x80\x9cTake What You Need\xe2\x80\x9d unlimited holiday policy, Employee Share Purchase Plan, family-friendly policies, pension contributions, life insurance, season ticket loans & more.

Come realize your potential at Altus Group!

Altus Group is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us at accessibility@altusgroup.com or 416-641-9500.

Altus Group