Job Description

Who we are looking for:

A Customer Success specialist is responsible for developing customer relationships (\xe2\x80\x9cCustomers\xe2\x80\x9d are both partners and end users of the service) that deliver retention and loyalty. Their job is to work closely with all \xe2\x80\x9ccustomers\xe2\x80\x9d to ensure they are satisfied with the services they receive and to support the them to fully utilize Cloudli products and services. This will be achieved by a consultative approach based on the customer needs and aspirations for their business.

Your responsibilities will include:

• Act as a primary Customer Liaison
• Develop strong customer relationship and foster customer loyalty by addressing their needs in successfully using our services
• Provide required support for customer both technical and relationship based
• Successfully onboard and activate partners, agents, resellers as well as end users
• Be hands on and be prepared to act upon what is needed: update user information, change parameters, diagnose technical VoIP problems
• Be willing to learn VoIP/UCaaS tools
• Be a strong advocate and ensure satisfaction of the key client and its customers at Cloudli
• Pro-actively identify customer needs
• Provide regular product training to customer on new service features
• Work with the sales team as a technical resource to help secure accounts for our major customers
• Manage and support special projects as assigned

What we are looking for:

• 2+ years in Customer Success or another client-facing role
• Experience with customer service practices
• Proficient in Microsoft Office Suite
• Knowledge of VoIP and the telecom industry is a big asset
• Be self-motivated and demonstrate and positive outlook
• Ability to embrace change with a positive \xe2\x80\x98can do\xe2\x80\x99 approach
• Enthusiastic professional with focus on Customer success
• Problem solving and trouble shooting skills
• Proven written & verbal communication
• Planning & organization skills
• Flexible & adaptable
• Bilingual French/English preferred

What we offer:

Cloudli offers its team members a great opportunity to stay on the leading edge of the new technological innovations in their field of work and play an important role in exciting projects shaping the future of the telecommunications industry. You\xe2\x80\x99ll find Cloudli\xe2\x80\x99s culture to be exciting, challenging and rewarding.

Cloudli provides:

• Competitive salaries
• Bonuses
• Flexible hours
• \xe2\x80\x9cWork Best\xe2\x80\x9d policy
• Flexible vacation policy
• Comprehensive group insurance package

• Extended health care
• Dental care
• Long Term Disability
• Life insurance

Who we are:
Cloudli Communications Corp., located in the heart of downtown Montreal, delivers feature-rich communications solutions to businesses of all types and sizes, with a track record that spans decades. Today, our solutions include work-from-anywhere unified communications apps for SMBs, start-ups and entrepreneurs; VoIP connectivity solutions optimized for businesses of any size; and digital fax solutions that leverage new technologies without disrupting trusted and established workflows. Serving over 7,000 customers in the United States and Canada, Cloudli helps businesses across North America better communicate with their customers \xe2\x80\x93 how, where and when they want \xe2\x80\x93 without compromising security, reliability and efficiency. Find us on the , , and

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Cloudli Communications