Job Description

Bilingual Customer Success Specialist - RemoteWho we are: 4Refuel is proud to be recognized for its commitment to safety and culture having been named Top Fleet Employer (2020, 2021, 2022) Canada's Safest Employers - Logistics & Supply Chain (2020, 2021) and certified as a Great Place to Work. As Canada's largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 25 years and ranks among the country's largest fuel buyers.What you get:

• Competitive compensation package
• Paid Benefits (Medical, Dental, Vision, etc.)
• Paid Health Spending Account
• Paid time off
• RRSP Matching program (optional)
• Employee Share Purchase Plan (optional)
• Life & Critical Illness Insurance (optional)
• Paid Employee Family Assistance Program
• Fully Paid training program

Job Summary: Primary responsibility for performing onboarding and customer success tasks for our customer base. Each Customer Success Specialist develops and maintains long-term business relationships by serving as an internal advocate and client liaison. This position reports to the Manager, Customer ServiceMajor Job Functions: Manage the onboarding process for each new customer, ensuring we always consider their needs and goals (45%) Maintain customer health, build relationships and introduce new, valuable features as they become relevant on the customer journey (20%) Drive expansion and adoption of our software and services (20%) Work with other departments to foster a collaborative effort in achieving customer service excellence. (15%)Specific Skills: A "people person" naturally who is adaptable and willing to shift strategies to meet the needs of our customers Ability to perform wearing many hats Ability to educate customers, build and maintain relationships with them Excellent critical thinking and problem-solving skills Time management and prioritization Excellent communication and presentation skills; including concise and clear written and verbal skills Ability to continuously learn and develop related skills Ability to demonstrate resilience in a demanding team environmentEducation & Experience: 2 to 5 years of customer service/account management experience in related environment. Relevant post-secondary education preferred - Business Diploma or Business Administrative Certificate Language - Must be fully bilingual in French (Written & Spoken)4Refuel welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Job Type: Full-timeSalary: $30,856.92-$71,459.76 per yearBenefits:

• Dental care
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Experience:

• Customer service: 1 year (required)

Language:

• French (required)