Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Bilingual Customer Support Specialist \xe2\x80\x93 RBCx Ventures (Mydoh)



RBCx pursues big, bold ideas and leverages RBC\xe2\x80\x99s extensive experience, networks, and capital to help shape what\xe2\x80\x99s next. Our four pillars \xe2\x80\x93 Banking, Capital, Platform, and Ventures \xe2\x80\x93 combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn\xe2\x80\x99t just a place to work, but a place to belong. We\xe2\x80\x99re currently looking for ambitious trailblazers and curious minds who want to help grow the next generation of Canadian tech companies. If that\xe2\x80\x99s you, we can\xe2\x80\x99t wait to connect.

What is the opportunity?

We are looking for a talented and passionate team-player to join the Mydoh team as a Bilingual Customer Support Specialist. Your goal will be to provide exceptional support to our English and French speaking families across Canada.

In this role, you will provide the voice of the customer to the team, while helping users with their day to day questions. You will bring an entrepreneurial mindset and energy to working with customers to ensure satisfaction.

What will you do?

Proactively engage with customers through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one

Provide an invaluable customer experience by understanding customers\xe2\x80\x99 immediate and future needs and providing timely resolutions

Translate copy from English to French

Contribute to team results by supporting all colleagues to be successful in meeting customer needs

Maintain high levels of customer engagement and satisfaction

What do you need to succeed?

Must-have

Exceptional customer service capability and confidence in engaging customers across multiple channels (i.e. phone, email, live chat, etc.) using a friendly, positive and professional tone

The ability to communicate flawlessly in English and French with customers (both through written and verbal communication)

A drive to provide exceptional customer service

Proven ability to prioritize, and multi-task in a fast-paced environment

An ability to think in action, problem solve, and collaborate closely with colleagues

A strong desire and willingness to learn and apply learnings

Flexibility to work the Wednesday-Sunday weekend shift with set hours of 10AM-6PM, 11AM-7PM, 12PM-8PM, 1PM-9PM, or 2PM-10PM EST

Nice-to-have

Experience working in a start-up environment

Previous experience working in a Contact/Call Centre for a financial institution and/or service industry

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What\xe2\x80\x99s in it for you?

A comprehensive Total Rewards Program including bonuses and flexible benefits.

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

Ability to make a difference and lasting impact

RBCX

VSCUSTOMERSUCCESS

Job Summary We are looking for a talented and passionate team-player to join the Mydoh team as a Bilingual Customer Support Specialist. Your goal will be to provide exceptional support to our English and French speaking families across Canada.

In this role, you will provide the voice of the customer to the team, while helping users with their day to day questions. You will bring an entrepreneurial mindset and energy to working with customers to ensure satisfaction.

Address: TORONTO, Ontario, Canada

City: CAN-ON-TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Ventures

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-01-18-08:00

Application Deadline: 2023-02-01-08:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada