Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.




































Job Title Manager, Customer Support - RBCx Ventures (Mydoh)




































RBCx pursues big, bold ideas and leverages RBC\xe2\x80\x99s extensive experience, networks, and capital to help shape what\xe2\x80\x99s next. Our four pillars \xe2\x80\x93 Banking, Capital, Platform, and Ventures \xe2\x80\x93 combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn\xe2\x80\x99t just a place to work, but a place to belong. We\xe2\x80\x99re currently looking for ambitious trailblazers and curious minds who want to help grow the next generation of Canadian tech companies. If that\xe2\x80\x99s you, we can\xe2\x80\x99t wait to connect. What is the opportunity? We are looking for a talented and passionate team-player to join the Mydoh team as Manager, Customer Support. In this role, you will lead a team of Customer Support Specialists to provide exceptional support to our families across Canada. You will wear multiple hats and bring an entrepreneurial mindset and energy to leading a team and working closely with our users to ensure satisfaction. You will balance problem-solving and creative-ideation techniques to surface innovative and disruptive ideas to address user feedback and issues. What will you do?

• Manage a team of exceptional Customer Support Specialists, providing 1:1 coaching, and creating growth opportunities
• Support the development of each team member through coaching and targeted skill building
• Actively assist with user escalations and complex tickets, making sure every user interaction is an exceptional one
• Be responsible for and report on key CS metrics, and drive team accountability to meet and exceed KPIs
• Continuously enhance and optimize our Help Centre/FAQs to ensure our users have the best self-serve experience possible. Check out our FAQs at mydoh.ca/faq

What do you need to succeed? Must-have:

• Experience leading teams in a customer service capacity
• Strong customer service ethic and the ability to communicate flawlessly with customers and team members (both through written and verbal communication)
• Extensive experience in customer facing roles
• Passion to drive change and make an impact
• Proven ability to think big picture strategy and roll-up-your sleeves to deliver
• Flexibility to work occasional weekend shifts

Nice-to-have

• Previous experience working in a start-up environment or at a Contact/Call Centre

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager. What\xe2\x80\x99s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Ability to make a difference and lasting impact

RBCX VSCUSTOMERSUCCESS




































Job Summary




































Address: TORONTO, Ontario, Canada




































City: CAN-ON-TORONTO




































Country: Canada




































Work hours/week: 37.5




































Employment Type: Full time




































Platform: Ventures




































Job Type: Regular




































Pay Type: Salaried




































Posted Date: 2023-01-18-08:00




































Application Deadline: 2023-02-01-08:00







































































Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.




































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