Job Description

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.
We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.
We are seeking a National Manager Customer Support, who is driven by a shared spirit of innovation, creativity, entrepreneurialism and has an uncanny ability to find solutions and deliver successful project results. In short, you know how to write the playbook, not just follow it.
Reporting to the Senior Director, Outside Operations, the National Manager Customer Support will provide strategic leadership and oversight of the Workforce Teams. With an unwavering focus on enhancing the overall customer experience, the incumbent will better leverage existing platforms, continually evaluate systems and procedures, and implement efficiencies and best practices designed to improve key measurements and drive superior performance. Ultimately, this role will have an opportunity to enhance and shape the timely support and overall experience of Eastlink's valued customers.
As the ideal candidate, you are a highly motivated and collaborative go-getter who has significant leadership experience working in a customer-centric, operations or logistics capacity. A respected mentor, you inspire confidence by rolling up your sleeves, and exhibiting a hands-on leadership style and approach. Laser-focused on results, you have a proven ability to identify strategic business solutions and can positively impact key performance indicators and metrics.
Employees who work from home are occasionally required to attend in-person meetings in the workplace. To maintain the health and safety of our teams, the successful candidate must provide proof of full vaccination against COVID-19 upon hire, subject to Federal Human rights law.
Why Choose Eastlink?
Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team "on the ground" not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
Get your career started with us and stay with us, your journey begins here!