Job Description

Customer Success Specialist InCom Web Solutions & e-Marketing (InCom) is a leading provider of Real Estate Web & e-Marketing Solutions for Real Estate professionals. We are seeking a highly motivated, focused and results-driven Customer Success Specialist. With InCom\'s all-in-one lead generation platform and managed advertising services, Realtors can generate real estate leads, close more deals and grow their business. Reporting to the Vice-President Operations, the Customer Success Agent will:

• Collaborate with the sales team to provide our clients with a successful onboarding experience
• Guide the customers through the product to ensure that they are on the right path to success
• Build a relationship with the customer and introduce them to the company\xe2\x80\x99s culture, people, and processes.

You are passionate, proactive, and a great communicator \xe2\x80\x93 send us your resum\xc3\xa9! Responsibilities:

• Provide excellent support and ensure a high retention rate.
• Drive customer loyalty and product adoption through webinars, newsletters, videos, and social media posts.
• Provide remote training and support to clients.
• Create \xe2\x80\x9chow-to\xe2\x80\x9d training videos, including scripts, recording the videos, and performing the video editing.
• Support the improvement of current or the creation of new web-based or instructor-led training courses.
• Update course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities.
• Contribute to the creation of educational content.
• Assist with renewals/cancellations.
• Support processing/payment of invoices and management of accounts receivable/collections.
• Conduct prompt, courteous, and persuasive telephone collection calls and following up on past due accounts

Must Haves:

• 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role. (SaaS, Marketing Agency / IT or Real Estate industry experience preferred).
• Excellent Presentation Skills
• Impeccable written and verbal communication and interpersonal skills.
• A positive attitude and ability to excel under pressure.
• Capable of working independently and cross-functionally, multitasking.
• Detail-oriented with strong time management skills.

Good to Have:

• Knowledge of the digital marketing space, and a passion for marketing technology.
• Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS.
• Technical/Documentation writing skills.
• Video Editing software knowledge.
• Experience with HTML and Content Management Systems (CMS).
• Canadian University degree and/or college diploma in Business/Marketing/ or related field.

What We Offer You:

• A fun and vibrant culture that welcomes everyone\'s talent, ideas and original thinking.
• Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
• Great earnings and career advancement potential.
• Benefits and performance bonuses.
• Convenient location - 2 min walk from Sheppard West subway station.
• This position is an on-site position \xe2\x80\x93 the employee will have to work at our office.

iNCOM Web & e-Marketing Solutions is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, etc. Candidates must be legally able to work in Canada at this time. We regret that we are unable to sponsor employment Visas. Please note that final candidates for this position will be required to undergo a confidential pre-employment criminal background check. Job Type: Full-time Salary: $45,000.00-$60,000.00 per year Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
We strongly recommend all our staff to be up-to-date with all the Covid and Flu vaccines. Ability to commute/relocate:

• North York, ON: reliably commute or plan to relocate before starting work (required)

Education:

• DCS / DEC (preferred)

Work Location: One location