Job Description

Company Overview

RAM Global Solutions Ltd

, a leading provider of vehicle tracking and field service management solutions, is currently seeking a

Customer Success Executive

to join our growing team in Ontario, Canada. This position is

fully office-based (5 days per week)

.

Following our acquisition by

Klipboard (formerly KCS)

in February, we're entering a new and exciting phase of growth. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, this is a unique opportunity to join a dynamic, forward-thinking organization.

About the Role

As a

Customer Success Executive

, you will be responsible for ensuring a positive customer experience by providing proactive support, building strong client relationships, and addressing any challenges effectively and professionally. You'll play a key role in customer retention and operational success.

Key Responsibilities

Troubleshoot and resolve customer issues with urgency, aiming for first-contact resolution. Respond to customer inquiries through various channels, including phone and email. Accurately process equipment service and accessory orders. Coordinate with partners and subcontractors to schedule service and installations. Maintain detailed and accurate case documentation in internal systems. Manage daily case volume and ensure consistent follow-up. Handle channel escalations efficiently and professionally. Maintain up-to-date knowledge of all RAM Global products, solutions, and subscriptions. Provide internal support to departments including Sales, Implementation, Tech Support, Finance, and Logistics & Returns. Oversee order response times and manage installation lead times. Support customer retention through effective communication and relationship building.

Required Qualifications

Minimum

3 years of experience

in customer support or administrative roles, preferably in a tech or software support environment. Strong problem-solving skills with the ability to deliver quick and effective resolutions. Excellent verbal and written communication skills, with the ability to clearly explain technical processes to non-technical users. Demonstrated experience in building and maintaining customer relationships. Highly organized and self-motivated, with the ability to work independently. Collaborative team player with a positive, proactive attitude.

Experience using Salesforce

is considered a

strong asset

.

Bilingual language skills

(French or Spanish) are considered a

strong asset

.

What We Offer

Competitive annual salary of $60,000 CAD Comprehensive health care benefits Opportunities for professional growth within a rapidly scaling company Collaboration with international teams across North America and the UK
If you're a customer-focused professional looking to grow your career with a fast-paced, innovative organization, we'd love to hear from you.

Apply now to join the RAM Global Solutions team.

Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

Dental care Extended health care On-site parking Vision care
Schedule:

Monday to Friday
Work Location: In person