Job Description

:

Customer Service Specialist (Real Estate Assistant)

Reports to:

Business Manager

Position Overview:

We are seeking a professional with proven experience in a fast-paced and dynamic environment to join the ComFree team. In this role, you must be passionate about real estate and making real estate better.

The Customer Sservice Specialist is responsible for providing administrative support to the ComFree team and ComFree's customers. Although the role is administrative in nature, educating customers on the ComFree.com advantage and influencing change in an age-old industry will be required.

This will be accomplished through exceptional customer service to ComFree clients and partners, educating customers on the ComFree advantage, while also promoting the brand and services of ComFree.

This position is the front line for inputting new listings, responding to inquiries, resolving issues, and providing support and guidance to customers. The ideal candidate will have excellent computer and data entry skills, strong communication and interpersonal skills, be highly organized and detail-oriented, and have the ability to multitask in a fast-paced environment.

Responsibilities:

Customer Support:

? Respond promptly to customer inquiries and concerns via email, phone or chat

? Resolve customer needs in a timely and professional manner

? Provide real estate information and general guidance to customers

? Ensure compliance measures are met

Customer Success:

Build strong relationships with customers and serve as their primary point of contact

Understand customers' real estate objectives and develop a plan to help them achieve their goals

Conduct regular check-ins with customers to ensure their ongoing satisfaction and success

Work with internal teams to ensure customer needs are being met and issues are resolved

Build trust and confidence between customers and ComFree

Reduce stress on clients and offer full support throughout the entirety of the selling or buying experience

Requirements:

High school diploma or equivalent required; 2+ years of experience in administrative or office environment Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely. Strong problem-solving and analytical skills, with the ability to think creatively to resolve issues Proficient in using basic computer programs and applications Strong organizational and time-management skills, with the ability to prioritize and multitask in a fast-paced environment. Ability to work independently and as part of a team, with a strong work ethic and attention to detail. Willingness to work flexible hours, including weekends and holidays, as needed.
Job Type: Full-time

Pay: $42,000.00-$48,000.00 per year

Benefits:

Company events Flexible schedule On-site parking
Ability to commute/relocate:

Edmonton, AB T5M 0H4: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Experience:

administrative: 2 years (required) office: 2 years (required)
Language:

English (required)
Work Location: In person

Expected start date: 2025-09-15