Job Description

Job Title

Customer Service & Service Parts Associate

About Us

JMC Automation in Packaging (Johnsen Machine Company Ltd.) designs, fabricates & delivers custom packaging & automation equipment (bagging, sealing, palletizing, etc.). We have over 50 years of experience with installations worldwide and maintain a strong commitment to quality, service & parts support. (jmcpackaging.com)

Job Summary

We are seeking a highly organized, technically capable

Customer Service & Service Parts Associate

to support our parts and service operations. The role combines inventory management, customer interaction, order fulfillment, and technical interpretation. You will ensure parts are available, shipped correctly, and that customer orders are handled with accuracy and professionalism.

Key Responsibilities

Provide customer service support: respond to inquiries, process orders, resolve issues, follow up on shipments and returns. Manage the full parts cycle: procurement, receiving, storage, packaging, and shipping. Maintain and update parts inventory via ERP system (JobBoss preferred) -- including part numbers, descriptions, costs, and stock levels. Conduct inventory control: reorder points, cycle counts, reconciliation of physical vs system inventory, manage slow-moving or obsolete stock. Read and interpret technical drawings, bills of materials, specifications to ensure accuracy in parts identification and order fulfillment. Package and ship orders to standard; coordinate with carriers and logistics partners. Collaborate with internal teams (engineering, field service, production) to forecast demand and plan stock levels. Generate reports: inventory status, parts availability, stockouts, turnover, vendor performance. Continuously improve processes for efficiency, accuracy, and customer satisfaction.

Qualifications & Requirements

Must Have:

Experience in parts management, inventory control, or related customer service roles in manufacturing, equipment supply, or industrial automation. Proficiency with ERP systems;

JobBoss

experience required (or strong knowledge of similar manufacturing ERP). Strong technical aptitude: able to read and interpret engineering/technical drawings, schematics, and BOMs. Excellent communication skills in English (spoken and written). Strong customer service skills: responsive, professional, and solution-oriented. High level of organization and attention to detail. Ability to manage multiple priorities and meet deadlines.

Assets (Nice to Have):

Knowledge of or experience in packaging, or automation equipment industries . French and/or Spanish language skills. Familiarity with shipping logistics, packaging standards, and carrier coordination. Vendor negotiation and cost-analysis experience.

Skills & Competencies

Strong customer focus and interpersonal skills. Technical competency and mechanical/electro-mechanical aptitude. Analytical problem-solver; data-driven decision-making. Team player with ability to coordinate across departments. Adaptability to manage urgent customer needs and supply disruptions.

Education & Experience

Post-secondary ( Not required but preferable) education in a technical field, business, supply chain, or logistics is preferred. Minimum 3-5 years in customer service, parts, or inventory roles. Direct JobBoss ERP experience is a strong asset*.

Location

Burlington, Ontario (onsite)

How to Apply

Please submit your resume (

highlighting relevant ERP, inventory, and customer service experience

) and a cover letter explaining why you are the right fit for this role. Indicate if you have JobBoss ERP experience and any French or Spanish language skills.

Job Type: Full-time

Pay: $25.00-$35.00 per hour

Expected hours: 42.5 per week

Benefits:

Dental care Disability insurance Extended health care On-site parking
Work Location: In person