Job Description

Company Description
Flowerbuyer\xc2\xae was conceived by people who recognized that with the power of the internet there was an opportunity to improve the wholesale flower buying experience for the floral community. Launching the first North American online auction-based flower-buying site, Flowerbuyer became operational in 1997 with this new innovative approach. Now, Flowerbuyer has several thousand customers, an impeccable reputation and over 400 flower growers to choose from in over 5 countries. In 2013, Flowerbuyer was acquired by Teleflora. Teleflora brings together the time-honored tradition of sending flowers with the modern benefits of an advanced florist network. Do you have knowledge of or just love working with different types of flowers? Come join our team of Customer Service Representatives!. Teleflora\xe2\x80\x99s Flowerbuyer.com provides floral purchasing options for our member florists. The Customer Service Representative will play an essential role in customer satisfaction and growth by providing exceptional solution-based customer service. The candidate will become an expert in the navigation of the Flowerbuyer website, the product line that FlowerBuyer offers, and the shipping methods we use to send florists their floral stock orders.


Flowerbuyer Customer Service Representatives can expect to:

• Answer inbound calls from customers, providing order support and first call resolution while working within company guidelines
• Become completely familiar with the Flowerbuyer Floral Auction site
• Provide training to new and existing florists on their Flowerbuyer Account page and ensure they fully understand their resources and tools
• Partner with other teams in the business to execute outbound call lists as needed
• Achieve key performance indicators, productivity standards, call quality performance & adhere to schedule
• Handle escalated customer issues with Supervisor support
• Additional duties/responsibilities as assigned
• Flowerbuyer Canada employees are currently working from home

Qualifications

• HS diploma, GED or relevant work experience
• Excellent communication and interpersonal skills
• Proficient computer skills
• Ability to multi-task
• Self-motivated and driven, with ability to work with minimal direction
• Capacity to manage and support change
• Telecommunication experience is an asset
• 2 or more years in a metric-based environment an asset
• Additional hours and attendance may be required for key floral holidays (Valentine\xe2\x80\x99s Day & Mother\xe2\x80\x99s Day)

Additional Information

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health

Say everything and share your "Love Out Loud\xe2\x84\xa2" with the gift of Teleflora\xc2\xae flowers\xe2\x80\x94all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist\xe2\x80\x94even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep\xe2\x80\x94Teleflora\'s network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment. Teleflora has been part of The Wonderful Company since 1979, and is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
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