Pioneer Family Pools is looking for a personable and professional Customer Service Representative to work closely with our existing team members to provide outstanding service to clients. You will become a part of a supportive team in a fast paced and exciting environment. The successful candidate will work out of our Brampton Service Office. You will be provided with extensive training regarding procedures and equipment knowledge. Prior experience in the pool industry is not required, but is an asset. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative team to ensure client concerns are addressed effectively and professionally. Join our team and become a part of a growing industry! Pioneer Family Pools is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Pioneer Family Pools will work to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request. Responsibilities: \xc2\xb7 Handle a high volume of inbound and outbound calls while providing a positive experience for each caller \xc2\xb7 Answer client questions accurately and efficiently \xc2\xb7 Troubleshoot client concerns \xc2\xb7 Recommend equipment and services based on customer needs \xc2\xb7 Schedule service calls as required \xc2\xb7 Process payments \xc2\xb7 All other duties and responsibilities assigned Requirements: \xc2\xb7 High School Diploma or Equivalent \xc2\xb7 Experience in Customer Service is considered an asset \xc2\xb7 Excellent interpersonal communication skills \xc2\xb7 Strong problem-solving skills and ability to think on your feet \xc2\xb7 Strong time management and decision-making skills \xc2\xb7 Ability to multi-task, prioritize tasks, and remain flexible to unanticipated issues \xc2\xb7 Excellent organizational skills \xc2\xb7 Proficiency with computers \xc2\xb7 Must be available to work weekends Job Type: Full-time Salary: From $16.50 per hour Schedule:

• 8 hour shift

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)

Work Location: In person Expected start date: 2023-04-17