Job Description

Position Overview:
The Customer Service Representative is responsible to receive and process payments, applications and other documents related to water utility servicing and billing, property taxes, parking tickets and permits, general licenses, and transit passes. The position will provide general information and exceptional customer service to the general public.
Principle Duties & Responsibilities:
1. Key Customer Service Duties:

• Receive and process payments for various City services, including but not limited to: water utility payments, property taxes, transit passes, parking tickets and impound payments, various invoices, permits and licenses.
• Receive and process applications related to the Financial Services Department.
• Respond to public inquiries and provide assistance for requests and complaints regarding:

- Property Taxes - e.g. levy calculations, legal descriptions, liens and tax certificate processing, Tax Installment Payment Plan (TIPPS) program applications;
- Utility billing - e.g. billing inquiries, water applications, service transfer and disconnection requests, Monthly Installment Payment Plan (MIPPS) program applications; and
- Parking - e.g. parking permit applications, parking ticket inquiries.

• Directing further public inquiries and complaints to the appropriate department.
• Verify opening and ending balances for all payment types and locating and correcting any balancing discrepancies
• Maintain, reconcile and balance daily records and spreadsheets
• Assist with tax billing and utility billing, as required.
• Sort and distribute incoming mail. Prepare outgoing mail and affix postage, including registered mail items.

Required Qualifications:

• Certificate from an accredited institution in a business or administrative program; or
• Grade 12 with two years' related experience.

Key Knowledge, Technical Skills and Abilities

• Excellent customer service skills.
• Strong communication skills, both written and verbal.
• Ability to follow oral and written instructions.
• Ability to perform calculations and data entry with speed and accuracy.
• Ability to maintain a high level of confidentiality at all times.
• Ability to work independently and manage time and tasks effectively
• Ability to work efficiently with word processing, databases, spreadsheets, accounting applications and web-based applications.

The wage range for this position is currently being finalized, however an interim rate has been set at $3,815 - 4,637/month ($24.29 - 29.52/hour).Job Type: Full-timeSalary: $24.29-$29.52 per hour