Job Description

"The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting....or you may be asked to start sooner than the expected start date if you are able to do so!"

URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date, and a telephone contact number.

Please mention the job title above in the subject line.
The recruiter in charge of this role is Prakash.

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

One of our well-established clients in the printing and consulting industry is looking for Customer Service Representative (Printing/mailroom exp.)
Length: 12-month contract with the potential for extension and permanent placement dependent on performance.
Location: Ottawa, ON

ESSENTIAL DUTIES

• Ensure customer issues and escalations are resolved or further escalated as appropriate
• Conduct quality checks on work to ensure accuracy and required output is to standards
• Adhere to all safety procedures
• Perform backfill duties for absent coworkers, scheduling of mail/print staff and print production
• Perform other duties as assigned by Manager
• Supervising team and supporting other areas of the business
• Adhering to contracted service levels, tracking volumes, customer reporting etc.
• Customer Service
• Liaison with clients advising on available services and negotiation of turnaround times for service requests
• Building positive client relationships and exceeding expectations

REQUIRED SKILLS:

• We are looking for a customer service-oriented candidate with a can-do attitude to help make our clients' visions a reality
• The ideal applicant will have strong communication and customer service skills
• Attention to detail and the ability to both work on tight deadlines and roll with the punches during times when we are less busy are an asset\
• The successful applicant will work as part of team
• Candidates must present a polished, professional image and be able to accomplish several tasks daily with tight deadlines
• Candidates must possess proven multi-tasking abilities, be punctual and very personable; outgoing and customer service focused
• Print or mail experience is preferred. Supervisory or customer service skills are mandatory.

Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply!

Please note: Adherence to our end client's vaccination policy is a requirement

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