Job Description

Customer Service Representative & Office Administrator

•North Vancouver, BC | Full-Time | $45,000-$65,000 (base and commissions) •

Are you a people person with amazing phone skills? Do you love helping customers, staying organized, and working in a fun, supportive environment? West Coast Lawns & Gardens (WCLG) is looking for a Customer Service Representative & Office Administrator to be the friendly, professional voice of our company!

About the Role:

As our Phone CSR & Office Administrator , you'll be the first point of contact for new and existing customers. Your job will be to provide outstanding customer service , handle incoming inquiries, book sales, and support our office operations. While experience in landscaping or gardening is a bonus, it's not required--what matters most is your ability to communicate patiently and effectively, stay organized, and help us bring new clients into the business.

What You'll Do:

? Customer Service & Sales Support:

• Answer phone calls, emails, and text inquiries with a friendly and professional attitude
• Provide customers with basic information about our services and schedule appointments
• Follow up on leads and keep our CRM (Customer Relationship Management system) updated
• Assist with invoicing, contracts, and other sales-related tasks
• Potential to earn commissions on every call by closing the deal on the phone, or setting up an estimator for success on site!

? Office & Admin Support:

• Keep things running smoothly by organizing schedules, files, and paperwork
• Support the team with data entry, reports, and customer follow-ups
• Communicate with the field team to ensure smooth service delivery
• Help maintain a positive and efficient office environment

What We're Looking For:

• Strong customer service & communication skills - You enjoy talking to people and making their day better!
• Phone skills - You're confident, friendly, and clear when speaking with customers
• Highly organized & detail-oriented - You can juggle multiple tasks without breaking a sweat.
• Tech-savvy - You're comfortable using email, CRM systems, and basic office software (Outlook, Excel, etc.).
• Team player - You work well with others and bring a positive attitude.
• Interest in landscaping/gardening (a plus, but not required!) - If you have some knowledge of plants and outdoor spaces, great! If not, we'll teach you.

Perks & Benefits:

Competitive salary ($45,000 base + all your commissions per year)
Opportunity to work with a fun, friendly, and passionate team
Monday to Friday schedule
Health & dental benefits
Convenient North Vancouver location

Who This Role is Perfect For:

? Someone who loves talking to people and solving problems
? A highly organized office admin who thrives in a fast-paced environment
? A person who enjoys working in a company that values teamwork, honesty, and excellent customer service

Ready to Join Us? Apply Now!

If you think you'd be a great fit for this role, we'd love to hear from you! Apply today and help us make West Coast Lawns & Gardens the best it can be.

Job Type: Full-time

Pay: $45,000.00-$65,000.00 per year

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Dental care
• Life insurance
• Paid time off

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Language:

• English (preferred)

Work Location: In person