Solutions driven success.
RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we\xe2\x80\x99re looking for innovative and collaborative employees who are committed to solving our customers\xe2\x80\x99 challenges. We know we can do big things when we work together \xe2\x80\x93 so join us on our mission to disrupt the industry.
$500 sign-on bonus offered to eligible participants hired while the program is in effect, paid in two installments. Bonuses are subject to all applicable taxes. All other rules governing this program will apply. Current employees and contract workers are not eligible.
As a Customer Service Representative II, you will ensure that we deliver on our promise of outstanding service. You\xe2\x80\x99ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you\xe2\x80\x99ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the RXO team, you\xe2\x80\x99ll have a starring role in helping us continue to provide daily freight solutions for our global customers.
Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), pension, life insurance, disability and more.
What you\xe2\x80\x99ll do on a typical day:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders

What you need to succeed at RXO: At a minimum, you\xe2\x80\x99ll need:

• 1 year of experience in a customer service role within a call center, answering and responding to customers, resolving problems and issues.
• Experience with Microsoft Office (Word, Excel, & Outlook)

It\xe2\x80\x99d be great if you also have:

• High school diploma or equivalent
• Bilingual English/Spanish
• Experience in a call center environment
• Strong customer service skills with the drive to resolve issues
• Excellent organizational skills
• The ability to thrive under pressure while delivering solutions that exceed customer expectations

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Review RXO\'s candidate privacy statement here.
If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to accommodations@rxo.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

Accommodation email must include:

• Your name
• Job title with location (city/province) and requisition ID
• A clear description of the disability accommodation that you are seeking