Job Description

Did you know that Servus Credit Union is Alberta's largest credit union and is ranked #1 in Canada on Forbes’ World’s Best Banks list for 2022? We're embarking on a journey toward a bold new future for Servus Credit Union and in order to be the best, we need the best people doing their best work. Gone are the days of status quo as we build out a workforce of leaders who can take Servus to the next level - if this sounds like you, then we'd love to chat! Servus is growing! We are looking for a Member Service Representative II at our Edmonton Palisades Branch. Apply by: August 29, 2022 Compensation: $40,640 - $50,800 per annum Reporting to the Assistant Manager Member Service, you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products. As a Member Service Representative II, you balance two roles: the senior member service representative and the backup frontline supervisor. You'll take on more responsibility, giving you plenty of exposure and learning opportunities to grow your career.
More specifically, the scope of your responsibilities will include, but are not limited to:

• Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
• With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
• Understanding member needs and identifying opportunities to promote Credit Union products and services – referring them to appropriate team members and external partners as required
• Provide input into the development and support the achievement of sales targets and marketing plans. Achieving or exceeding assigned sales and referral goals
• Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
• Contributing positively to branch morale and a cohesive work environment
• Resolve routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate to the Supervisor, Assistant Manager Member Services, Assistant Branch Manager or Branch Manager.
• Complete a variety of administrative tasks including data input, reconciliation and review of GLs and system generated reports.

• Provide support to the Supervisor and fulfill duties in their absence

Requirements To qualify, the following is required:

• 1 - 2 years experience as a Member/ Customer Service Representative
• Proven sales experience
• Experience with cash-handling and balancing your own till

Although not required, the following are valuable assets:

• Post-secondary education in Finance (or related studies)

Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role. Most importantly, we are looking for candidates with enthusiastic energy and impeccable communication skills who are effortless in building rapport with our members. If you are a positive, organized, and detail-oriented person looking for a long-term career growth, then we encourage you to apply! Benefits Working for Servus has outstanding benefits. We offer our employees flexible and practical benefits in addition to competitive salaries and career-building opportunities. Some of our benefits include:

• Immediate financial benefits
• Group RSP programs available after 3 months
• 6% vacation rate
• Flexible group benefit plan
• Flexible health and/or wellness spending account
• Employee/family assistance program

Servus is building a culture where diversity, equity, inclusion, and belonging are at the center of why we work and how we work. If you want to join a team of community leaders passionate in making an impact, apply now! What happens next? Thank you for applying with Servus Credit Union! If you are shortlisted for this opportunity, you will hear from us after the posting closes regarding next steps. Should you require an accommodation during the application and selection process, please contact us at careers@servus.ca with the position and location you are interested in.