Job Description

:

Did you know that Servus Credit Union is Alberta's largest credit union and is ranked #1 in Canada on Forbes' World's Best Banks list for 2022? We're embarking on a journey toward a bold new future for Servus Credit Union and in order to be the best, we need the best people doing their best work. Gone are the days of status quo as we build out a workforce of leaders who can take Servus to the next level - if this sounds like you, then we'd love to chat!

Servus is growing! We are looking for a Member Service Representative II at our Lloydminster Atrium Branch.

Apply by: November 3, 2022

Compensation: $40,640 - $50,800 per annum

Reporting to the Assistant Manager Member Service, you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products. As a Member Service Representative II, you balance two roles: the senior member service representative and the backup frontline supervisor. You'll take on more responsibility, giving you plenty of exposure and learning opportunities to grow your career.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
• With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
• Understanding member needs and identifying opportunities to promote Credit Union products and services - referring them to appropriate team members and external partners as required
• Provide input into the development and support the achievement of sales targets and marketing plans. Achieving or exceeding assigned sales and referral goals
• Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
• Contributing positively to branch morale and a cohesive work environment
• Resolve routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate to the Supervisor, Assistant Manager Member Services, Assistant Branch Manager or Branch Manager.
• Complete a variety of administrative tasks including data input, reconciliation and review of GLs and system generated reports.
• Provide support to the Supervisor and fulfill duties in their absence

Requirements:

To qualify, the following is required:

• 1 - 2 years experience as a Member/ Customer Service Representative
• Proven sales experience
• Experience with cash-handling and balancing your own till

Although not required, the following are valuable assets:

• Post-secondary education in Finance (or related studies)

Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.

Most importantly, we are looking for candidates with enthusiastic energy and impeccable communication skills who are effortless in building rapport with our members. If you are a positive, organized, and detail-oriented person looking for a long-term career growth, then we encourage you to apply!

Benefits:

By creating a healthy and inclusive work environment and providing employees with the tools and supports they need, we help our employees achieve their potential.

Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:

• A supportive and engaging working environment
• Benefits that lead the field
• A total rewards strategy that includes recognition for a job well done
• Learning options that support lifelong learning and career-building opportunities
• Opportunities and support for volunteering in local communities and abroad
• Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees

Here are some of the benefits that our employees love:

• Financial product benefits available immediately
• Group RRSP and Coop Superannuation Pension Plan matched programs
• Vacation purchase program
• Employee financial services team available to help you reach your financial goals
• Recognition for years of service
• Disability programs
• Group benefit coverage including extended health care coverage, travel insurance, dental plans, and specialized medical coverage
• Flexible spending account to purchase additional health or personal wellness items
• Wellness initiatives
• Employee and family assistance plan
• Other leaves including parental, emergency days, and critical care days
• Reward programs
• Incentive pay program

As Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide ... with a few additional perks!

Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for your success. If you want to join a team of community leaders passionate about making an impact, apply now!

Next Steps

Click on the link below to apply for this amazing opportunity. If you're shortlisted, you'll hear from us after the posting closes. Should you require an accommodation during the application and selection process, send us a quick email at with the position and location you're interested in. Thanks for applying with Servus Credit Union; we look forward to learning about you and your experience!

Please note that confidential inquiries may be sent to sandi.unruh@servus.ca.

Servus Credit Union is an equal opportunity employer and employs personnel without regard to race, color, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, and sexual orientation.