Job Description

Customer Service Representative - Bonded Warehouse.

KEY ACCOUNTABILITIES

• Update Operating system with Arrivals, PC or Skid counts, location of freight into the warehouse
• Release freight to Carriers or Customers once Customs cleared, Steamship releases, Dock or Storage fee\xe2\x80\x99s if applicable
• Customer Service with our own Import Dept. Team and outside Carriers or Customers
• Preparation of Air & Ocean Container freight documents
• Answer phones calls, emails and warehouse billing
• Preparing paperwork for new containers, plus many other duties.
• Other projects, duties and responsibilities as assigned

KNOWLEDGE AND SKILLS REQUIRED
Education and Industry Knowledge:

• Ability to multi-task and prioritize urgent matters is key.
• Previous warehouse and/or Administrative experience is an asset
• Working knowledge of Bonded warehousing/3PL and transportation industries is an asset
• Pays close attention to detail and requires accuracy
• Manages time effectively
• Possesses awareness of warehouse and equipment safety procedures
• Excellent organizational skills
• Demonstrates problem-solving and analytical skills
• Team player

Technical Skills:

• Proficiency with computers, ability to work in most Windows applications, especially Microsoft Office
• Knowledge in ERP/WMS software (i.e. RF Pathways) is an asset
• Working knowledge of transportation management software (i.e. CargoWise) is an asset

Business Strategy Skills:

• Good interpersonal skills with the ability to encourage a team-based approach, and develop excellent relationships with internal and external customers
• The ability to positively and enthusiastically motivate the ITN Team to short and long term success
• A logical mind with the capacity and flexibility to overcome difficult problems creatively
• Excellent communication and negotiation skills

About ITN Logistics:

ITN takes your business personally. We deliver fast, seamless solutions by building our business on five pillars \xe2\x80\x93 commitment, flexibility, trust, reliability, and passion, supported by our belief in taking your business personally. Tailoring solutions that meet your specific needs is what sets us apart, and it\xe2\x80\x99s how we constantly exceed your expectations. ITN Logistics Group is Canadian based \xe2\x80\x93 with worldwide connections. Each component of the Group has a focus on a logistics specialty. We provide our customers with integrated combinations of all elements of the international import and export logistics process. Air and Sea Freight Forwarding \xe2\x80\x93 Worldwide Industrial Project Management \xe2\x80\x93 Worldwide Transborder Transportation \xe2\x80\x93 USA CANADA M\xc3\x89XICO, Warehouse and Distribution Services, Enhanced Logistics Services, Intermodal Transportation. Our personnel have extensive industry experience and are well qualified to assist our clients with the many details associated with international trade. We strive to anticipate the needs of our customers and to create efficient and economical solutions based on their unique needs. ITN operates its own import and export consolidation system between Canada and many international commercial markets. Therefore we have a direct involvement in the routing, status and location of goods as they move through the supply-chain process.